Customer Service Agent (Japanese)

David Kennedy Recruitmentis working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Customer Service Representative to join their team in the Philippines.
As a Customer Service Representative, you will provide customer support across a range of travel-related products and services, including hotels, flights and activities. You will assist customers through phone, email and messaging channels, handling enquiries, resolving issues and ensuring a high standard of customer satisfaction.
Position: Customer Service Agent (Japanese)
Location: Philippines
Model: Remote (WFH)
Employment type: Full time
DUTIES AND RESPONSIBILITIES:

Deliver excellent customer service and manage customer needs through phone, email and messaging channels

Support customers with enquiries related to hotels, flights, activities and other travel products

Professionally handle a high volume of customer and partner enquiries

Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries

Identify opportunities to improve customer service through self-service initiatives and process improvements

Provide feedback and contribute to initiatives that improve operational efficiency

Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching

Perform office-based administrative duties whenever required

Work collaboratively with the wider team to contribute to the overall customer experience

REQUIREMENTS:

N1 Japanese (Minimum) and good command of English (B1/2)

At least 1 year of experience in a customer-facing or partner-facing role

Strong customer service skills, including attentiveness, empathy, patience and consistency

Excellent verbal and written communication skills

Professional telephone etiquette

Excellent attention to detail

Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements

High degree of integrity and ability to handle confidential information

Ability to work effectively in a fast-paced environment

BENEFITS:

Work-from-home arrangement in Philippines

Competitive compensation package

Performance bonus opportunities

Employee benefits

Career and professional development opportunities

Access to thousands of free learning courses

Initial training and ongoing coaching

Inclusive and supportive working environment

Opportunity to work within a global team

Relocation support

And many more!

Originally posted on Himalayas