Customer Service Agent

DATAMARK, Inc. is currently seeking a professional and experienced Customer Service Associate to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Customer Service Associates will play a crucial role in facilitating effective communication between Interpreters and customers.

Determining the language needs of the caller

Entering appropriate customer information as needed

Accessing appropriate databases

Quickly transferring calls to the appropriate staff member

Providing additional assistance when needed

Requirements

Excellent customer service, communication and interpersonal skills

Ability to enter and access information using a computer terminal while responding to customer needs

Excellent keyboarding skills

Professionalism, accuracy and speed are essential

Excellent command of the English Language – no other language skills are require

Location: Thane West
Job Type: Work from Home (Only candidates residing in Mumbai will be considered.)
Benefits

Private Health Insurance

Paid Time Off

Work From Home

Performance Bonus

Originally posted on Himalayas