Customer Retention Specialist
Budget / Salary29,000–32,000 ZAR
TypeFull-time job
LocationSouth Africa
Posted2 hours ago
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring a Customer Retention Specialist for a UK-based employer, fully remote from South Africa. You'll own keeping UK customers happy, renewed and on board.
Role overview
When a customer is thinking of leaving, you are the person who picks up the phone. You will listen, understand what went wrong and offer a fair solution. You will also run win-back campaigns and share what you learn so the business can fix the causes of churn. You will work UK hours, 09:00–17:00 UK (11:00–19:00 SAST), Monday to Friday.
You will join the client's existing team from day one, with a named manager in the UK, regular check-ins over video call and clear goals so you always know how you are doing.
Key responsibilities
Contact customers who are at risk of leaving or have cancelled
Understand their reasons and offer the right solution
Run win-back and renewal campaigns
Track churn reasons and share insights with the team
Keep accurate notes in the CRM
What you'll need
1 to 2 years in customer retention, customer success or account management
A track record against retention or save-rate targets
Experience with a CRM such as HubSpot, Salesforce or Zendesk
Confident phone manner and clear written English
Reliable home internet and a quiet workspace
Nice to have
Subscription or SaaS experience
Experience with UK customers
What's on offer
100% remote: work from home anywhere in South Africa
Fixed UK hours with weekends off
A long-term, full-time role with a UK employer
Support from the Remote Recruitment team from application through onboarding
Hands-on experience with UK clients and systems
Apply with your CV and a short note on your most relevant experience.
Originally posted on Himalayas
Remote Recruitment is hiring a Customer Retention Specialist for a UK-based employer, fully remote from South Africa. You'll own keeping UK customers happy, renewed and on board.
Role overview
When a customer is thinking of leaving, you are the person who picks up the phone. You will listen, understand what went wrong and offer a fair solution. You will also run win-back campaigns and share what you learn so the business can fix the causes of churn. You will work UK hours, 09:00–17:00 UK (11:00–19:00 SAST), Monday to Friday.
You will join the client's existing team from day one, with a named manager in the UK, regular check-ins over video call and clear goals so you always know how you are doing.
Key responsibilities
Contact customers who are at risk of leaving or have cancelled
Understand their reasons and offer the right solution
Run win-back and renewal campaigns
Track churn reasons and share insights with the team
Keep accurate notes in the CRM
What you'll need
1 to 2 years in customer retention, customer success or account management
A track record against retention or save-rate targets
Experience with a CRM such as HubSpot, Salesforce or Zendesk
Confident phone manner and clear written English
Reliable home internet and a quiet workspace
Nice to have
Subscription or SaaS experience
Experience with UK customers
What's on offer
100% remote: work from home anywhere in South Africa
Fixed UK hours with weekends off
A long-term, full-time role with a UK employer
Support from the Remote Recruitment team from application through onboarding
Hands-on experience with UK clients and systems
Apply with your CV and a short note on your most relevant experience.
Originally posted on Himalayas
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