Customer Information System Solution Architect

Job Family:
Solutions Architecture ConsultingTravel Required:
Up to 50%Clearance Required:
NoneWhat You Will Do:

Own the CIS Solution Blueprint: customer data model, SA structure, rate design, billing cycle, meter-to-cash workflow, and collections/dunning

Define bill calculation architecture: billing determinants, proration rules, budget billing algorithms, estimation logic, and exception handling

Lead Fit-Gap workshops across Customer Ops, Revenue Mgmt, Metering, IT, and Regulatory Affairs

Govern configuration standards; conduct peer reviews of configuration workbooks and functional design documents

Translate regulatory tariff schedules (TOU, tiered rates, demand charges, NEM 3.0, CARE/FERA, budget billing) into implementable rate configurations

Author test scripts for billing cycle, SIT, and UAT; lead bill calculation regression testing across rate schedule portfolios

Design AMI/MDM integration: interval data ingestion, VEE triggers, register reconciliation, connect/disconnect dispatch

Define cutover data load sequence and reconciliation controls balancing to legacy system totals

Architect CIS integrations: OMS, GIS, IVR, customer portal, payment processing, and ERP/GL financial posting

Lead a team of 4–10 CIS functional consultants and integration specialists across design, build, test, and deploy

Own customer data migration strategy from legacy CIS: master data, billing/payment history, and open AR balance cutover

Design role-based training and produce knowledge transfer materials for CSRs, billing analysts, and metering staff

Support CIS business development and capture activities

What You Will Need:

Bachelors degree with a MINIMUM of TEN (10) years of CIS consulting or utility technology experience, and a MINIMUM of FIVE (5) years in CIS solution architecture or functional delivery leadership. Experience is SAP CIS is highly preferred

Demonstrated CIS data migration leadership: customer master, billing history, and open AR balance migration from legacy platforms

At least TWO (2) full-lifecycle CIS implementations at electric, gas, or water utilities as lead architect or functional lead

CIS integration architecture experience with 2+ of: MDM, AMI head-end, OMS, customer portal, IVR, or ERP/GL

Hands-on configuration experience: SAP IS-U / S/4HANA Utilities OR Oracle CC&B / CCS (C2M) — deep expertise in at least one platform required

Deep knowledge of utility meter-to-cash process: read acquisition → VEE → bill calc → invoice → payment → collections → write-off

Direct experience designing complex utility rate structures: TOU, NEM, demand charges, budget billing, and income-qualified program rates

What Would Be Nice To Have:

SAP Certified Associate – SAP for Utilities (IS-U) or S/4HANA Utilities

Experience with legacy source CIS platforms: Cayenta, Infor Hansen, Cogsdale, Banner, or custom mainframe billing systems

Oracle Utilities Implementation Specialist (CC&B or C2M)

Salesforce Energy & Utilities Cloud as CRM layer integrated with SAP or Oracle CIS backends

Dual-platform experience (SAP + Oracle) — strong differentiator for migration programs

EV charging program billing, NEM 3.0, prepay metering, or community solar subscriber management

SAP BRIM / Convergent Invoicing for multi-commodity or subscription billing

PCI-DSS and customer PII / data security compliance requirements in utility CIS environments

Oracle C2M cloud deployment (OCI SaaS) configuration experience

NERC CIP / NIST CSF awareness for CIS systems within or adjacent to the utility control network

The annual salary range for this position is $162,000.00-$270,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Position may be eligible for a discretionary variable incentive bonus

Parental Leave and Adoption Assistance

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Student Loan PayDown

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program

Mobility Stipend

About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Originally posted on Himalayas