Customer Experience Representative

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.
Rentokil-Terminix is currently seeking an experienced Customer Experience Representative to be a part of our fast-paced team.
Job location: Remote
Timings: 11:00am-8pm Est Shift with alternating Saturday shifts
Salary: $19.5-$25 CAD/Hr.
This role will act as a liaison, providing product/service information, answering questions on calls and emails, and resolving issues. This position interacts with customers to answer product, service, and billing questions and assist with customer requests. To be successful in this role, the incumbent must be an excellent communicator, possess strong verbal and written communication skills and have a customer focused attitude.

The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:

Maintaining strong customer relationships by handling questions and concerns with speed and professionalism

Receiving and placing customer service telephone calls, completing web forms and responding to emails

Entering and processing orders for new and existing customers

Investigating issues and resolving customer complaints

Updating and managing customer databases

Actively promoting Terminix products and services

Monitoring the route and status of field technicians to coordinate and prioritize their schedule

Relaying work orders, messages, and information to and from technicians and field management

Constantly improving results by adhering to a philosophy of service excellence, and following business processes

Providing an outstanding customer experience to all customers

Available to work as required based on customer needs

Performing other duties

Requirements

Persuasive communication skills and lots of personality!

Sales oriented, has the ability to identify sales opportunities within a service environment

Energetic, positive and self motivated

Naturally empathetic, with the ability to build a strong rapport

Excellent communication skills - both verbal and written

Professional demeanor, stellar phone etiquette

Able to perform successfully in a high paced, results-oriented environment

Ability to build relationships and communicate with a broad range of people

Well organized, energetic and reliable

Ability to work independently in a busy environment

Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

At least one year’s experience in a Call Centre role answering phone calls and emails

Proficient with Microsoft Office, Outlook and other applicable computer programs

Bilingual English/French an asset

High school diploma – College preferred

Will have to undergo a criminal background check

Will be required to wear a headset, input data and sit for long periods of time

Benefits

You are paid during your training!

Great benefits - Medical, Dental, and Vision

Employer-matched RRSP program up to 3.5% of your base salary per year

Paid sick and vacation days

Life Insurance

Competitive compensation

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.
Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.
Originally posted on Himalayas