Customer Experience Executive
Budget / Salary$8–8
TypePart-time job
LocationPhilippines
Posted2 hours ago
About the Role
We are a D2C food brand on a mission to make healthy eating more convenient, more accessible, and genuinely enjoyable — for everyday people who care about what they put in their bodies. As we grow our customer base, we're looking for a Customer Experience Executive to be the frontline of our brand — someone who handles every customer interaction with speed, warmth, and care.
This is a hands-on CX role covering inbound support, order resolution, and customer communication across our digital channels. You'll work closely with our operations and fulfilment teams to resolve issues end-to-end, and you'll help us identify recurring patterns that can improve our product and processes over time.
Work Structure & Requirements
Location: Remote / Virtual
Schedule: Part-time
Time Zone: Afternoons, 1–5 PM UKT
Compensation: 8 USD per hour
Key Responsibilities
1. Customer Support
Manage inbound customer inquiries across email, chat, and social media
Resolve complaints, order issues, and product questions with speed and empathy
Maintain high customer satisfaction scores and fast response times
2. Order & Issue Management
Coordinate with fulfilment and logistics teams to investigate and resolve order delays, missing parcels, and damages
Process refunds, replacements, and escalations within policy guidelines
Track and document recurring issues to flag patterns to the wider team
3. Customer Communication
Draft clear, warm, on-brand responses that reflect the company's voice
Follow up proactively with customers on open and unresolved issues
Support retention through thoughtful post-purchase outreach
4. Reporting & Insights
Log all interactions and resolutions in the CX platform
Surface customer feedback and recurring themes to inform product and operations improvements
Help build and maintain FAQ documentation and response templates
Required Skills & Experience
Experience: 2+ years in a customer service, CX, or client-facing role — D2C or e-commerce background preferred
Tools: Hands-on experience with Zendesk or a comparable CX ticketing platform required
Communication: Excellent written English — warm, professional, and concise; confident handling difficult conversations with empathy
Mindset: Proactive problem-solver with strong follow-through; comfortable working independently in a remote, async environment
Nice to Have: Background in food, wellness, or lifestyle brands; familiarity with Shopify order management; experience with social media customer care (Instagram, Facebook)
Originally posted on Himalayas
We are a D2C food brand on a mission to make healthy eating more convenient, more accessible, and genuinely enjoyable — for everyday people who care about what they put in their bodies. As we grow our customer base, we're looking for a Customer Experience Executive to be the frontline of our brand — someone who handles every customer interaction with speed, warmth, and care.
This is a hands-on CX role covering inbound support, order resolution, and customer communication across our digital channels. You'll work closely with our operations and fulfilment teams to resolve issues end-to-end, and you'll help us identify recurring patterns that can improve our product and processes over time.
Work Structure & Requirements
Location: Remote / Virtual
Schedule: Part-time
Time Zone: Afternoons, 1–5 PM UKT
Compensation: 8 USD per hour
Key Responsibilities
1. Customer Support
Manage inbound customer inquiries across email, chat, and social media
Resolve complaints, order issues, and product questions with speed and empathy
Maintain high customer satisfaction scores and fast response times
2. Order & Issue Management
Coordinate with fulfilment and logistics teams to investigate and resolve order delays, missing parcels, and damages
Process refunds, replacements, and escalations within policy guidelines
Track and document recurring issues to flag patterns to the wider team
3. Customer Communication
Draft clear, warm, on-brand responses that reflect the company's voice
Follow up proactively with customers on open and unresolved issues
Support retention through thoughtful post-purchase outreach
4. Reporting & Insights
Log all interactions and resolutions in the CX platform
Surface customer feedback and recurring themes to inform product and operations improvements
Help build and maintain FAQ documentation and response templates
Required Skills & Experience
Experience: 2+ years in a customer service, CX, or client-facing role — D2C or e-commerce background preferred
Tools: Hands-on experience with Zendesk or a comparable CX ticketing platform required
Communication: Excellent written English — warm, professional, and concise; confident handling difficult conversations with empathy
Mindset: Proactive problem-solver with strong follow-through; comfortable working independently in a remote, async environment
Nice to Have: Background in food, wellness, or lifestyle brands; familiarity with Shopify order management; experience with social media customer care (Instagram, Facebook)
Originally posted on Himalayas
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