Customer Experience Associate - Seasonal
Budget / Salary$18–22
TypeFull-time job
LocationUnited States
Posted1 hour ago
Customer Experience Associate- Seasonal (Remote)
About Margaux
Margaux is an authentic expression of the style and spirit of everyone who wears them. Sarah Pierson and Alexa Buckley launched Margaux in 2015 with the mission of creating beautiful shoes that meet the demands of everyday life. Margaux shoes are thoughtfully designed, versatile, and comfortable—made, in other words, for a woman too busy for the shoe shuffle. Designed in New York City, and crafted in Spain, Margaux also offers inclusive sizing with its vast range (from EU 33 to 45) and option to choose from three widths (narrow, medium, or wide).
About the Role
Margaux is seeking a thoughtful and highly organized Customer Experience Associate to join our team in a part-time, remote capacity. Working closely with the CX team, you will support customers throughout their shopping journey, delivering warm, personalized service across email and chat.
This is a seasonal position running through the end of the year, with the possibility of evolving into an ongoing, non-seasonal part-time role depending on fit and business needs. We're looking for someone who can start immediately.
This role is ideal for someone who thrives in a dynamic environment, enjoys connecting with customers, and takes pride in creating a seamless, detail-oriented experience. There will also be opportunities to flex up hours during key moments in the business, including major sales and seasonal peaks.
Key Responsibilities
Deliver exceptional customer service while supporting customers throughout their shopping journey
Handle comprehensive customer support including:
Product recommendations and sizing guidance
Order placement and status updates
Returns and exchanges processing
Shipping issue resolution
Master all operational procedures to ensure efficient and accurate order processing
Collaborate across departments to deliver the best possible customer experience
Maintain strong communication channels with internal teams (Ops, Product Development) to relay customer feedback and drive improvements
Develop comprehensive knowledge of business operations to provide informed assistance
Who You Are:
A bright, welcoming presence who genuinely delights in connecting with others
Naturally empathetic and gracious, bringing warmth to every interaction
Quick-thinking and creative, with an elegant approach to problem-solving
A wonderful communicator who expresses themselves beautifully in writing and conversation
Comfortable gracefully moving between various customer service platforms
Skilled at crafting personal, caring responses across email and messaging
Super organized, with an eye for detail and excellence
Gracefully manages their own schedule while working remotely
Thrives in our dynamic environment, handling multiple priorities with ease
Approaches every task, big or small, with enthusiasm and care
Dedicated to making each customer's experience extraordinary
It would be ideal if you have:
Previous experience on an e-commerce customer service team
Previous retail experience
Experience with Shopify and Gorgias
Availability, Compensation & Location:
Start date: Immediate start / ASAP
Availability: Sunday, Monday, and Friday, 9:00am–5:00pm EST is ideal (approximately 24 hours per week)
Peak season flexibility: Ability to flex up to 40 hours per week during our BFCM sale period, November 17 – December 15
Compensation: $18–$22 per hour, depending on experience
Location: Remote (U.S. based only)
Originally posted on Himalayas
About Margaux
Margaux is an authentic expression of the style and spirit of everyone who wears them. Sarah Pierson and Alexa Buckley launched Margaux in 2015 with the mission of creating beautiful shoes that meet the demands of everyday life. Margaux shoes are thoughtfully designed, versatile, and comfortable—made, in other words, for a woman too busy for the shoe shuffle. Designed in New York City, and crafted in Spain, Margaux also offers inclusive sizing with its vast range (from EU 33 to 45) and option to choose from three widths (narrow, medium, or wide).
About the Role
Margaux is seeking a thoughtful and highly organized Customer Experience Associate to join our team in a part-time, remote capacity. Working closely with the CX team, you will support customers throughout their shopping journey, delivering warm, personalized service across email and chat.
This is a seasonal position running through the end of the year, with the possibility of evolving into an ongoing, non-seasonal part-time role depending on fit and business needs. We're looking for someone who can start immediately.
This role is ideal for someone who thrives in a dynamic environment, enjoys connecting with customers, and takes pride in creating a seamless, detail-oriented experience. There will also be opportunities to flex up hours during key moments in the business, including major sales and seasonal peaks.
Key Responsibilities
Deliver exceptional customer service while supporting customers throughout their shopping journey
Handle comprehensive customer support including:
Product recommendations and sizing guidance
Order placement and status updates
Returns and exchanges processing
Shipping issue resolution
Master all operational procedures to ensure efficient and accurate order processing
Collaborate across departments to deliver the best possible customer experience
Maintain strong communication channels with internal teams (Ops, Product Development) to relay customer feedback and drive improvements
Develop comprehensive knowledge of business operations to provide informed assistance
Who You Are:
A bright, welcoming presence who genuinely delights in connecting with others
Naturally empathetic and gracious, bringing warmth to every interaction
Quick-thinking and creative, with an elegant approach to problem-solving
A wonderful communicator who expresses themselves beautifully in writing and conversation
Comfortable gracefully moving between various customer service platforms
Skilled at crafting personal, caring responses across email and messaging
Super organized, with an eye for detail and excellence
Gracefully manages their own schedule while working remotely
Thrives in our dynamic environment, handling multiple priorities with ease
Approaches every task, big or small, with enthusiasm and care
Dedicated to making each customer's experience extraordinary
It would be ideal if you have:
Previous experience on an e-commerce customer service team
Previous retail experience
Experience with Shopify and Gorgias
Availability, Compensation & Location:
Start date: Immediate start / ASAP
Availability: Sunday, Monday, and Friday, 9:00am–5:00pm EST is ideal (approximately 24 hours per week)
Peak season flexibility: Ability to flex up to 40 hours per week during our BFCM sale period, November 17 – December 15
Compensation: $18–$22 per hour, depending on experience
Location: Remote (U.S. based only)
Originally posted on Himalayas
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