Customer Engagement Specialist

About Soracom
At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe technologies such as connectivity, cloud and AI have the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.
With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.
The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.
About the Role
Soracom is seeking a motivated Customer Engagement Specialist with a passion for technology and the drive to build an incredible career. If you are a recent graduate or someone early in your career and looking for a great opportunity to join a fast-growing company this is the ideal opportunity. The Customer Engagement team plays a critical role in the growth of our organization. We are looking for individuals who are great team players, enjoy working in a collaborative environment, while being self-driven and autonomous. This role works in collaboration with sales and marketing nurturing leads and setting qualified discovery calls that ultimately lead to new business and new revenue. The perfect candidate has a mix of self-confidence and humility, is able to deal with rejection, and can be competitive while having fun.
Key Responsibilities

Generate qualified leads through outbound phone and email prospecting

Working closely with our Marketing team to qualify inbound leads

Qualifying leads by using tools such as Salesforce, Outreach, and Zoominfo

Uncovering prospect needs, generating interest, and forwarding to the appropriate sales representative once qualified

Managing lead flow (keeping up with set sequences to prospects including phone calls, and emails) in Salesforce, and tracking qualified leads through acceptance by Sales Representatives

Meeting or exceeding set monthly goals

Working with internal teams, and other Customer Engagement Specialists to gather lead lists and execute prospecting campaigns based on territories

Demonstrate our Leadership Principles, such as Proactive, Customer Centric, Just Do It, Dive Deep, Emotionally Mature and Deliver Results

Requirements
Key Requirements

Must be fluent in English and possess excellent writing skills

Legally eligible to work in the United States

Ability to grasp basic technical concepts

Strong listening/communication skills and ability to adjust communication style to their target audience

Able to connect to their audience via phone and video conferencing

Be autonomous and driven, with a positive and enthusiastic attitude

Able to work from home and has a dedicated and quiet focus area or workspace

Ability to thrive in a growing, fast-paced work environment

Proficiency in Microsoft Office Suite and/or Google Suite

Willingness to explore and push the boundaries of AI tools such as Claude, Google Gemini, or ChatGPT to increase productivity and automate repetitive tasks

Ability to learn and willingness to adapt through coaching

Comfortable and exceptional at managing their own time

Desirable Experience and Skills

Bachelor’s Degree or relevant experience preferred

Experience working with Salesforce, Outreach and/or Zoominfo

Knows the basic IT around servers, networking, and AWS services

Has previous working experience or exposure to Slack

Experience working with a variety of partnership models and stakeholder types is a plus

WFH experience

Spanish language skills are a bonus

Who you are

You are curious, persistent, and coachable.

You have thick skin and are able to handle rejection well.

Your communication is professional, consistent, and empathetic.

Benefits

Remote-first work environment for employees based in the United States

Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration

Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work

Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges

Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure

Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan

Comprehensive health benefits including medical, dental, and vision coverage

Retirement benefits, including a 401(k) plan and company match

Life insurance, including basic, voluntary, and AD&D coverage

Paid time off, including vacation, sick leave, volunteer time and company-observed holidays

Family-friendly benefits, including maternity, paternity, and parental leave

Short-term and long-term disability benefits

Employee stock option program

Originally posted on Himalayas