Customer Email Support Assistant

I’m looking for a reliable virtual assistant to take full ownership of my customer-service inbox. The focus is narrow and clear: respond to order-status and tracking questions quickly, accurately, and in a friendly tone that reflects our brand.

Here’s what I need from you:

• Monitor the inbox during agreed-upon hours and keep response times low
• Look up orders in our dashboard, confirm shipment progress, and provide tracking updates or next steps
• Flag anything outside the scope (billing disputes, technical issues, etc.) so I can step in

I don’t require a specific email management platform; if you’re comfortable inside standard tools like Gmail, Outlook, or a shared help-desk portal, that works for me. Consistency, clear writing, and a proactive attitude are what matter most.

If you have proven experience handling similar customer-service queries and can start soon, let’s talk.