Customer Email & Letter Polishing

I’m streamlining our back-office communications and need a skilled writer to turn rough notes or draft text into polished business letters and customer-facing emails. The goal is clear, engaging, error-free English that represents our brand with a warm yet professional tone.

Here’s how we’ll work together: I’ll supply background information, key points, and, when available, existing text. You’ll refine—or, when necessary, rewrite—each paragraph so the final message is concise, persuasive, and ready to send. I expect clean copy delivered in Word or Google Docs, with tracked changes or comments for any questions. A quick turnaround on minor revisions is appreciated.

Deliverables
• Finalised letter or email copy, proof-read and formatted
• A version showing edits for transparency
• Up to two revision rounds per piece

If you have experience crafting customer service or sales correspondence, please share a brief sample or link.