Custom Luxury Retail Management System Development

Luxury Watch & Jewellery ERP + CRM – Full-Stack Development

We are looking for an experienced Full-Stack Development Team / Developer to build a custom Luxury Watch & Fine Jewellery ERP + CRM platform for a retail and wholesale business.

The system will combine CRM, omnichannel lead management, serialized inventory, POS, sales, repairs, memos/consignment, financing, purchasing, invoicing, customer management, and third-party integrations into one centralized platform.

The goal is to create a modern, scalable and secure business management system specifically designed for high-value watches and jewellery.
Core Modules

1. CRM & Lead Management

* Omnichannel lead capture
* Shopify abandoned checkout leads
* Instagram DM integration
* WhatsApp Business integration
* Podium Calls & Webchat integration
* Unified customer profiles
* Automatic lead assignment
* Follow-up tasks and reminders
* Kanban-style sales pipeline
* Complete activity timeline

2. Watch & Jewellery Inventory

* Unique watch serial number tracking
* Brand, model/reference, condition and year
* Box & papers/warranty tracking
* Service history
* Jewellery karat and weight tracking
* Diamond 4Cs
* GIA/IGI/HRD certificate management
* BIS HUID tracking
* Multi-store/vault inventory
* Shopify inventory synchronization

3. Repairs & Service Management

* Repair intake/job sheets
* Customer and item information
* Condition photographs
* Repair workflow management
* Technician/karigar assignment
* Parts and labour costing
* Repair invoicing
* WhatsApp/Email status notifications

4. Memo & Consignment Management

* Customer memo-out / approval sales
* Vendor/dealer memo-in
* Return due dates
* Automated reminders
* Approval workflows
* Convert memo to sale
* Return items back to inventory
* Settlement tracking

5. Customer 360° & Clienteling

* Complete customer profile
* Purchase history
* Lifetime customer value
* Active memos
* Repair history
* Financing information
* Conversation history
* VIP wishlist
* Watch/jewellery sourcing requests
* Birthday and anniversary reminders

6. Sales, Quotations & Returns

* Professional quotation generator
* Serialized product information
* Gold purity and diamond specifications
* Discounts and taxes
* Trade-in/old gold purchase
* Returns and refunds
* Inventory restocking
* Full/partial refund workflow

7. Financing Management

* Financing application tracking
* Link financing with sales opportunities
* Legacy Capital integration
* Application status synchronization
* Funded amount and customer down-payment tracking

8. User Management & RBAC

Different access levels will be required for:

* Super Admin
* Store/Sales Manager
* Sales Consultant
* Vault/Inventory Operations

The system should include detailed permissions, login history and audit logs.

9. Purchase Management

* Vendor management
* Purchase Orders
* Goods Received Notes (GRN)
* Vendor ledger
* Purchase history
* Approval workflows

10. POS

* Serial/SKU lookup
* Barcode scanning
* Cash/card/financing/trade-in payments
* Register and shift management
* Cash reconciliation
* Multi-store/multi-till support
* Offline transaction handling and synchronization

11. Invoicing & Receipts

* GST-ready invoices
* HSN/SAC support
* Gold purity and diamond certification references
* Partial payments
* Credit notes
* Discount approval trails
* Digital PDF invoices
* Branded sales receipts
* Receipt history and reprinting

12. Layaway Management

* Installment-based inventory holds
* Deposit configuration
* Payment schedules
* Automated WhatsApp/Email reminders
* Overdue payment handling
* Inventory release rules

13. Third-Party Integrations

The platform will require integrations with:

* Shopify
* WhatsApp Business Cloud API
* Instagram/Meta
* Podium
* Offerly
* Legacy Capital
* QuickBooks Online
* Future marketplace integrations such as Etsy/Amazon

Shopify should support bidirectional synchronization of products, inventory, pricing and orders.

Proposed Technology Stack

Frontend

* Next.js
* React
* TypeScript
* Tailwind CSS

Backend

* Node.js
* NestJS
* REST / GraphQL APIs

Database

* PostgreSQL

Queue & Background Processing

* Redis
* BullMQ

Authentication & Security

* JWT
* Bcrypt
* Role-Based Access Control
* Audit logging

The proposed architecture is modular and intended to support high-volume webhook processing, scheduled notifications and integrations.

Developer Requirements

We are looking for someone/team with strong experience in:

* Full-stack web application development
* React / Next.js
* Node.js / NestJS
* PostgreSQL
* REST & GraphQL APIs
* Shopify API
* WhatsApp Business Cloud API
* Meta APIs
* Payment/financing integrations
* ERP/CRM development
* POS systems
* Inventory management
* Role-based authentication
* Webhooks and background jobs
* Cloud deployment

Experience with jewellery, luxury retail, watches, POS, ERP or CRM systems will be a strong advantage.

Expected Deliverables

The selected developer/team will be responsible for:

1. UI/UX implementation
2. Frontend development
3. Backend/API development
4. Database architecture
5. CRM implementation
6. ERP modules
7. POS implementation
8. Third-party API integrations
9. Authentication & RBAC
10. Notifications
11. Reporting & dashboards
12. Testing and bug fixing
13. Deployment
14. Technical documentation
15. Post-launch support

Estimated Timeline

The current estimated development timeline is 6–8 weeks, starting after API credentials, technical documentation and database/schema approval are available.

A 30-day post-launch bug-fix warranty is included in the proposed scope.

When Applying, Please Include

Please provide:

* Your relevant ERP/CRM/POS projects
* Links to previous work/GitHub/portfolio
* Experience with Shopify & WhatsApp APIs
* Experience with complex inventory systems
* Proposed development team size
* Estimated timeline
* Fixed-price or milestone-based quotation
* Technology stack you recommend
* Any questions or concerns about the scope

Please apply only if you have experience developing complex business management platforms and can take ownership of both frontend and backend development.