CRM Tester
TypeFull-time job
LocationIndia
Posted3 hours ago
Job Description
We are seeking a highly skilled and detail-oriented CRM (Customer Relationship Management) Tester to join our dynamic and innovative team. The successful candidate will be responsible for ensuring the quality and reliability of our CRM system by designing and executing test plans, identifying and documenting defects, and collaborating with cross-functional teams to deliver a superior user experience. The CRM Tester will play a crucial role in maintaining the integrity of our customer data and optimizing the performance of our CRM system.
Job Responsibilities
This is a hands-on testing position which requires deep knowledge and understanding of all aspects of planning, developing and executing Front-end as well as Back-end Quality
Ensure a successful data conversion and implementation of CRM system, which includes CRM Integration Testing, Data Quality and Integrity testing, Usability (Functional and Performance) Testing etc. Be an advocate for Quality in their scrum team while driving and implementing best practices
Must poses strong analytical and critical thinking abilities
Must be motivated and self-driven
Responsible for planning and executing manual and automated testing activities on new and existing products to ensure that they meet the Business, Functional and Technical specifications and maintain high overall product quality
Interface with Product Owners, Business Analysts, Software Developers, End Users and Scrum Masters to deliver products with quality and on schedule
Review business requirements, functional specifications, use cases, design, and architecture documents in order to create effective, value-add test plans
Test and monitor the full ETL pipeline from source systems to CRM system to ensure integrity and accuracy of data has been maintained
Identify issues in data, application configurations and screen designs, report and oversee issue resolution
Become an expert in business rules, system functionality and CRM process and architecture
Develop and maintain best-in-class regression automation test suite
Independently develop, modify, and execute test plans based on requirements and design documents
Provide estimates and timeframe necessary for testing a project to ensure a high-quality implementation
Provide concise and consistent status reporting
Collaborate with external teams on root cause analysis, identify, track and report defects
Maintain close interaction with business and technical peers during the project life cycle
Ensuring proper traceability from requirements to test artifacts
Actively participate in requirements and code reviews, drive improvements in scrum delivery
Stay ahead of emerging technologies and testing approaches
Assist leadership with defining and improving the overall QA and SDLC process
Job Requirements
Bachelor's degree in Computer Science or related area
Strong hands-on experience using SQL queries for results validation and data mining
Strong hands-on experience with CRM applications preferably Microsoft Dynamics 365
Hands-on experience with Automated Testing tools like Selenium/SoapUI Pro/Test Complete/UFT and automated test frameworks preferably Microsoft Easy Repro
Hands-on experience with at least one language (C#, Python, JS, PowerShell etc.)
Hands-on experience with ALM Tools like Jira/GitHub or similar systems of record
Strong hands-on experience in Test Design, Development, Regression suite maintenance, execution, reporting
Deep understanding of Development and Test cycles, including respective best practices
Strong hands-on experience in Agile methodologies
Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions
Experience in Mobile and API testing is a plus
Coding and development experience are a plus
Strong communication and Client/Business interfacing and interpersonal skills are a must
Benefits
Group Mediclaim Policy
Parental Insurance Coverage
Accident Policy
Retirement Benefits (Provident Fund)
Gratuity
Overtime Bonus, Paid Vacation & Holidays, Profit Sharing & Incentives
Originally posted on Himalayas
We are seeking a highly skilled and detail-oriented CRM (Customer Relationship Management) Tester to join our dynamic and innovative team. The successful candidate will be responsible for ensuring the quality and reliability of our CRM system by designing and executing test plans, identifying and documenting defects, and collaborating with cross-functional teams to deliver a superior user experience. The CRM Tester will play a crucial role in maintaining the integrity of our customer data and optimizing the performance of our CRM system.
Job Responsibilities
This is a hands-on testing position which requires deep knowledge and understanding of all aspects of planning, developing and executing Front-end as well as Back-end Quality
Ensure a successful data conversion and implementation of CRM system, which includes CRM Integration Testing, Data Quality and Integrity testing, Usability (Functional and Performance) Testing etc. Be an advocate for Quality in their scrum team while driving and implementing best practices
Must poses strong analytical and critical thinking abilities
Must be motivated and self-driven
Responsible for planning and executing manual and automated testing activities on new and existing products to ensure that they meet the Business, Functional and Technical specifications and maintain high overall product quality
Interface with Product Owners, Business Analysts, Software Developers, End Users and Scrum Masters to deliver products with quality and on schedule
Review business requirements, functional specifications, use cases, design, and architecture documents in order to create effective, value-add test plans
Test and monitor the full ETL pipeline from source systems to CRM system to ensure integrity and accuracy of data has been maintained
Identify issues in data, application configurations and screen designs, report and oversee issue resolution
Become an expert in business rules, system functionality and CRM process and architecture
Develop and maintain best-in-class regression automation test suite
Independently develop, modify, and execute test plans based on requirements and design documents
Provide estimates and timeframe necessary for testing a project to ensure a high-quality implementation
Provide concise and consistent status reporting
Collaborate with external teams on root cause analysis, identify, track and report defects
Maintain close interaction with business and technical peers during the project life cycle
Ensuring proper traceability from requirements to test artifacts
Actively participate in requirements and code reviews, drive improvements in scrum delivery
Stay ahead of emerging technologies and testing approaches
Assist leadership with defining and improving the overall QA and SDLC process
Job Requirements
Bachelor's degree in Computer Science or related area
Strong hands-on experience using SQL queries for results validation and data mining
Strong hands-on experience with CRM applications preferably Microsoft Dynamics 365
Hands-on experience with Automated Testing tools like Selenium/SoapUI Pro/Test Complete/UFT and automated test frameworks preferably Microsoft Easy Repro
Hands-on experience with at least one language (C#, Python, JS, PowerShell etc.)
Hands-on experience with ALM Tools like Jira/GitHub or similar systems of record
Strong hands-on experience in Test Design, Development, Regression suite maintenance, execution, reporting
Deep understanding of Development and Test cycles, including respective best practices
Strong hands-on experience in Agile methodologies
Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions
Experience in Mobile and API testing is a plus
Coding and development experience are a plus
Strong communication and Client/Business interfacing and interpersonal skills are a must
Benefits
Group Mediclaim Policy
Parental Insurance Coverage
Accident Policy
Retirement Benefits (Provident Fund)
Gratuity
Overtime Bonus, Paid Vacation & Holidays, Profit Sharing & Incentives
Originally posted on Himalayas
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