Complaints Handler

Salary: R23 000 – R25 000 per month
Remote Recruitment is hiring a Complaints Handler for a UK-based employer, fully remote from South Africa. You will take the hardest customer conversations and turn them into resolved cases.
Role overview
You'll own complaints from first contact to closure for a UK business — investigating what actually happened, keeping the customer informed, and writing the response. Calm, fair and thorough matters more than fast here.
Key responsibilities

Log and acknowledge complaints within agreed service levels

Investigate cases by gathering records and speaking to internal teams

Draft clear written responses and resolution offers

Escalate cases that meet defined thresholds

Track complaint themes and report recurring causes

What you'll need

Experience handling complaints, escalations or disputes

Strong written English — you will be drafting customer-facing responses

Ability to stay measured with frustrated customers

Experience with a case management or CRM system

Accurate record-keeping under service-level deadlines

Nice to have

Experience with UK complaints procedures or FCA-regulated environments

Familiarity with Zendesk, Freshdesk or similar

Experience producing root-cause or trend reporting

What's on offer

100% remote — work from anywhere in South Africa

09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday

Long-term placement with a stable UK business, not short contract work

A UK employer who invests in the people who stay

About Remote Recruitment

Remote Recruitment places South African professionals into long-term roles with UK businesses. We are not a body shop and we do not churn people through short contracts — we match carefully, we are straight with you about the role and the money, and we stay in touch after you start. Every role we advertise is fully remote and paid in rand.
If the role fits, apply with an up-to-date CV. We read every application and reply either way.
Originally posted on Himalayas