Commercial / Sales Growth Operations Manager (global / remote)

Axiom Recruit · via Himalayas ·

TypeFull-time job
LocationUnited States
Posted1 hour ago
Commercial / Sales Growth Operations Manager Web3 / Blockchain / Tech (remote)
COMPANY AND ROLE OVERVIEW
This commercially savvy organisation provides world-class infrastructure and dramatically optimizes web3/blockchain development tools and services. 
Following recent USD15m+ Series A funding, they are now looking at international growth to become a one-stop solution provider for the High-Speed Blockchain Era. This full time, Commercial Sales Growth Operations Manager, is crucial to that growth.
Whilst this role is fully remote, candidates located in the UAE or Southeast Asia are highly preferred due to local time zones.
You will drive the establishment of the business as the leading infrastructure provider of choice for crypto developers and projects of all sizes and growth stages. As a client-facing Operations Manager, you will be responsible for driving the experience of products and services globally, whilst owning the client onboarding experience including prospecting and engaging with the leading developers and companies in the space.
KEY DUTIES

Develop clear return on investment driven frameworks and processes to identify and prioritize opportunities across customers feedback and developer communities, to enable growth, improving acquisition, and funnel conversion

Tracking, analyzing, and finding ways to improve campaigns/events and the sales process

Partner cross-functionally with other teams, BDs, Marketing, Tech to execute on those growth opportunities

Work with support and communicate with customers both pre and post-sales

Continuously optimize the operational process to ensure that customer queries and engagement (related with prod integration, legal and compliance, finance, and more) are attended and followed up promptly.

Provide customer feedback to the product and engineering teams and inform product development

Responding and communicate swiftly with customers

Coaching and onboarding of new operations members

SUITABLE APPLICANTS WILL HAVE

2 years + experience in Growth or Operations roles, preferably at top B2C startups or Management Consulting firms

Understanding of the Crypto/Blockchain, Web3 knowledge, worked in a tech company is a plus

Solid analytical, problem-solving, and communication skills

Track record of solving complex problems, data driven process optimization, and building scalable processes

CRM experience including the configuration, development of dashboards and reports, and use this tool to identify new growth opportunities

Demonstrated track record of working with cross-functional stakeholders

Ideally based in the UAE or Southeast Asia

NEXT STAGE
Axiom is working with the Board who is actively interviewing for this key, business-critical role so please forward your resume to
Originally posted on Himalayas
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