Collections Operations Manager / Russian Speaker
TypeFull-time job
LocationSerbia
Posted2 hours ago
Position: Collections Operations Manager
Location: Remote
Responsibilities:
Manage day-to-day collections workflows in our CRM and ERP: statuses, triggers, automated sequences, communication templates, task routing - following and refining an established process.
Execute collections strategy: segmentation of overdue accounts, contact cadence, escalation paths, settlement and payment-plan rules, based on company guidelines.
Document process gaps and improvement ideas, and pass them to the development team as clear requirements for review and prioritization.
Run regular reviews of overdue portfolios, prioritize recovery efforts, and report progress to senior management.
Work closely with Customer Support and Operations to remove friction from the payment and recovery process.
Escalate to third-party agencies or law enforcement when asset recovery or dispute resolution requires it.
Requirements
Requirements:
3+ years of experience in B2C collections, support, operations or relevant, with at least 2 years in a supervisory role.
Comfortable working within a CRM or ERP (managing statuses, workflows, task routing).
Comfortable with AI tools (Claude, ChatGPT, Cursor or similar).
Fluent in English (C1 level); Russian is an advantage, not a requirement.
Availability to work during US Eastern Time (ET) business hours.
Benefits
Working Hours:
40-hours per week (full-time)
Benefits:
Opportunity to work remotely at an international level.
Ready to take the wheel of your career? Join us at Whizz and pedal towards success! Apply today!
Originally posted on Himalayas
Location: Remote
Responsibilities:
Manage day-to-day collections workflows in our CRM and ERP: statuses, triggers, automated sequences, communication templates, task routing - following and refining an established process.
Execute collections strategy: segmentation of overdue accounts, contact cadence, escalation paths, settlement and payment-plan rules, based on company guidelines.
Document process gaps and improvement ideas, and pass them to the development team as clear requirements for review and prioritization.
Run regular reviews of overdue portfolios, prioritize recovery efforts, and report progress to senior management.
Work closely with Customer Support and Operations to remove friction from the payment and recovery process.
Escalate to third-party agencies or law enforcement when asset recovery or dispute resolution requires it.
Requirements
Requirements:
3+ years of experience in B2C collections, support, operations or relevant, with at least 2 years in a supervisory role.
Comfortable working within a CRM or ERP (managing statuses, workflows, task routing).
Comfortable with AI tools (Claude, ChatGPT, Cursor or similar).
Fluent in English (C1 level); Russian is an advantage, not a requirement.
Availability to work during US Eastern Time (ET) business hours.
Benefits
Working Hours:
40-hours per week (full-time)
Benefits:
Opportunity to work remotely at an international level.
Ready to take the wheel of your career? Join us at Whizz and pedal towards success! Apply today!
Originally posted on Himalayas
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