Cloud Support Engineer
Budget / SalaryC$58,000–75,000
TypeFreelance project
LocationRemote
Posted1 hour ago
First line of defense for hosting and infrastructure support tickets across Swift Tech Co.'s managed client environments, uptime, backups, and the 2am page that shouldn't have needed to happen.
Responsibilities
• Triage and resolve hosting/infrastructure support tickets
• Monitor uptime and backup jobs across managed client environments
• Escalate infrastructure incidents to the DevOps team with a clear writeup
• Maintain runbooks for common support scenarios
Responsibilities
• Triage and resolve hosting/infrastructure support tickets
• Monitor uptime and backup jobs across managed client environments
• Escalate infrastructure incidents to the DevOps team with a clear writeup
• Maintain runbooks for common support scenarios
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