Clinical Support Specialist - West Coast
Budget / Salary$60,000–75,000
TypeFull-time job
LocationUnited States
Posted3 hours ago
Our client, Incisive, is growing again!
About Incisive
Incisive is building a better model for restorative dentistry. Independent practices are under pressure: lab consolidation is accelerating, digital dentistry has arrived but most practices are only halfway there, and building a complete workflow alone is expensive, slow, and isolating.
We solve that through one partnership: curated labs matched to specific case types, no-cost digital equipment, a portal to track every case and manage every invoice in one place, and a clinical support team to help. More than 650 doctors nationwide trust us, we retain over 95% of them year over year, and we're growing fast. If you have high standards and want to do work that compounds, you'll fit right in.ABOUT THE ROLE
As a Clinical Support Specialist, you'll be the primary contact for our dental practices—handling their questions, troubleshooting issues, and ensuring they're successful with our platform. You'll be joining our founding team as we build out the support function from scratch.
This role is perfect for someone who knows the dental world, thrives on problem-solving, and wants to be part of building something from the beginning.
KEY RESPONSIBILITIES
Serve as first-line support for dental practices via text, phone and email
Handle order inquiries, billing questions, and general account support
Track and resolve support tickets using our helpdesk solution
Manage lab fulfillment questions and coordinate with lab partners
Troubleshoot basic software and connectivity issues; escalate complex technical problems to 3Shape support
Coordinate equipment replacements and warranty claims
Maintain detailed records of common issues and resolutions
Create and maintain help documentation, FAQs, and troubleshooting guides based on common issues
TOOLS YOU’LL USE
3Shape, IMetric and Sirios Scanner & Software
CRM & Ticketing System
Excel for tracking & reporting
Outlook for email
Lab partner portals and systems
WHAT WE’RE LOOKING FOR
4+ years in dental industry in a practice or dental lab
Excellent verbal and written communication skills
Familiarity with intraoral scanning
Comfort creating support documentation
Familiarity with multiple software systems and quick to learn new tools
Meticulous attention to detail and technical problem-solving
Extreme customer service mindset
Ability to work independently in remote environment
BENEFITS
Remote-First: Work from anywhere with flexibility to manage your schedule
Unlimited PTO: We trust you to balance work and life without counting days
Growth Opportunity: As an early team member, you'll have opportunities to shape our company and advance as we scale
Culture: Small, fast-growing team that works hard and has fun along the way
Modern Tools: Latest technology and systems to do your job effectively
Competitive Compensation: $60,000-75,000 base salary plus target bonus and stock options
Salary: $60,000 – $75,000 / yearOriginally posted on Himalayas
About Incisive
Incisive is building a better model for restorative dentistry. Independent practices are under pressure: lab consolidation is accelerating, digital dentistry has arrived but most practices are only halfway there, and building a complete workflow alone is expensive, slow, and isolating.
We solve that through one partnership: curated labs matched to specific case types, no-cost digital equipment, a portal to track every case and manage every invoice in one place, and a clinical support team to help. More than 650 doctors nationwide trust us, we retain over 95% of them year over year, and we're growing fast. If you have high standards and want to do work that compounds, you'll fit right in.ABOUT THE ROLE
As a Clinical Support Specialist, you'll be the primary contact for our dental practices—handling their questions, troubleshooting issues, and ensuring they're successful with our platform. You'll be joining our founding team as we build out the support function from scratch.
This role is perfect for someone who knows the dental world, thrives on problem-solving, and wants to be part of building something from the beginning.
KEY RESPONSIBILITIES
Serve as first-line support for dental practices via text, phone and email
Handle order inquiries, billing questions, and general account support
Track and resolve support tickets using our helpdesk solution
Manage lab fulfillment questions and coordinate with lab partners
Troubleshoot basic software and connectivity issues; escalate complex technical problems to 3Shape support
Coordinate equipment replacements and warranty claims
Maintain detailed records of common issues and resolutions
Create and maintain help documentation, FAQs, and troubleshooting guides based on common issues
TOOLS YOU’LL USE
3Shape, IMetric and Sirios Scanner & Software
CRM & Ticketing System
Excel for tracking & reporting
Outlook for email
Lab partner portals and systems
WHAT WE’RE LOOKING FOR
4+ years in dental industry in a practice or dental lab
Excellent verbal and written communication skills
Familiarity with intraoral scanning
Comfort creating support documentation
Familiarity with multiple software systems and quick to learn new tools
Meticulous attention to detail and technical problem-solving
Extreme customer service mindset
Ability to work independently in remote environment
BENEFITS
Remote-First: Work from anywhere with flexibility to manage your schedule
Unlimited PTO: We trust you to balance work and life without counting days
Growth Opportunity: As an early team member, you'll have opportunities to shape our company and advance as we scale
Culture: Small, fast-growing team that works hard and has fun along the way
Modern Tools: Latest technology and systems to do your job effectively
Competitive Compensation: $60,000-75,000 base salary plus target bonus and stock options
Salary: $60,000 – $75,000 / yearOriginally posted on Himalayas
Apply on Himalayas →
Job sourced from Himalayas. Applications happen directly on the original platform — we never collect your data.