Client Success Manager - HubSpot Consulting
Budget / Salary$80,000–95,000
TypeFull-time job
LocationUnited States
Posted2 hours ago
Client Success Manager - HubSpot Consulting
USA (Remote)
1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner agency dedicated to helping businesses achieve their full potential. Our team leverages HubSpot and best-in-class technology to drive measurable growth for our clients. As we continue to scale, we are looking for a Client Success Manager to join our team.
Position OverviewThis role is responsible for leading HubSpot implementations and owning client outcomes end-to-end. You will manage project plans, align cross-functional delivery teams, and ensure successful execution—while also owning the client relationship and identifying opportunities for growth.
This is not a support role. We are looking for candidates who have experience running software implementations, managing timelines, and driving accountability across both internal teams and clients.
Key Responsibilities
Implementation & Delivery Ownership
Own and manage HubSpot project plans from kickoff through completion
Translate scope of work into clear, actionable plans for the Implementation Specialist (IS) team
Define timelines, dependencies, and deliverables across all work streams
Proactively identify risks, blockers, and misalignment—and drive resolution
Hold both internal teams and clients accountable to agreed timelines and outcomes
Client Alignment & Communication
Serve as the primary point of contact for assigned accounts
Lead structured client meetings with clear agendas, decisions, and next steps
Ensure alignment between client expectations and delivery reality
Communicate proactively on progress, risks, and timeline changes to maintain trust and transparency
Growth & Account Ownership
Identify gaps, risks, and opportunities within accounts
Drive cross-sell and upsell opportunities by aligning client goals with additional HubSpot solutions and services
Translate business needs into clear, scoped recommendations
Objection Handling & Problem Solving
Lead difficult conversations with confidence and clarity
Navigate challenges by aligning stakeholders on solutions and next steps
Turn delivery or scope challenges into opportunities for stronger outcomes
Client Relationship & HubSpot Expertise
Build strong, trusted client relationships rooted in accountability and results
Provide strategic guidance on HubSpot tools and best practices in partnership with implementation and technical teams
Monitor account health, ensuring high retention and long-term success
Required Experience & Qualifications
3+ years of experience in SaaS implementations, HubSpot Implementations, consulting, project management, or client success in a B2B services or agency environment
Experience running software implementations and managing timelines across multiple stakeholders
Prior HubSpot platform experience
Strong project management skills with experience using tools such as Teamwork.com, Asana, Monday.com, or ClickUp
Exceptional communication and facilitation skills in client-facing environments. This is a remote, client-facing role.
Proven ability to manage complexity, drive accountability, and move work forward
Who Will Succeed in This Role
Has led SaaS or HubSpot implementations and understands how to drive projects forward
Is comfortable owning both client relationships and execution
Has HubSpot platform experience
Balances relationship management with structure and accountability
Thinks commercially and can identify growth opportunities within accounts
This Role Is Not a Fit For Someone Who
Is primarily focused on customer support or ticket-based work
Has not owned project timelines or cross-functional delivery
Prefers reactive work over proactive ownership
What We Offer
Competitive salary and performance-based bonuses
Comprehensive healthcare and benefits package, including company-paid medical insurance and 401k matching
A collaborative, growth-oriented culture where your contributions directly impact client success and company growth
Ongoing professional development, including HubSpot certifications and leadership coaching
Compensation:
The target base salary range for this position is $80,000 - $95,000 annually, based on relevant experience and qualifications, plus potential for performance-based bonuses.
Originally posted on Himalayas
USA (Remote)
1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner agency dedicated to helping businesses achieve their full potential. Our team leverages HubSpot and best-in-class technology to drive measurable growth for our clients. As we continue to scale, we are looking for a Client Success Manager to join our team.
Position OverviewThis role is responsible for leading HubSpot implementations and owning client outcomes end-to-end. You will manage project plans, align cross-functional delivery teams, and ensure successful execution—while also owning the client relationship and identifying opportunities for growth.
This is not a support role. We are looking for candidates who have experience running software implementations, managing timelines, and driving accountability across both internal teams and clients.
Key Responsibilities
Implementation & Delivery Ownership
Own and manage HubSpot project plans from kickoff through completion
Translate scope of work into clear, actionable plans for the Implementation Specialist (IS) team
Define timelines, dependencies, and deliverables across all work streams
Proactively identify risks, blockers, and misalignment—and drive resolution
Hold both internal teams and clients accountable to agreed timelines and outcomes
Client Alignment & Communication
Serve as the primary point of contact for assigned accounts
Lead structured client meetings with clear agendas, decisions, and next steps
Ensure alignment between client expectations and delivery reality
Communicate proactively on progress, risks, and timeline changes to maintain trust and transparency
Growth & Account Ownership
Identify gaps, risks, and opportunities within accounts
Drive cross-sell and upsell opportunities by aligning client goals with additional HubSpot solutions and services
Translate business needs into clear, scoped recommendations
Objection Handling & Problem Solving
Lead difficult conversations with confidence and clarity
Navigate challenges by aligning stakeholders on solutions and next steps
Turn delivery or scope challenges into opportunities for stronger outcomes
Client Relationship & HubSpot Expertise
Build strong, trusted client relationships rooted in accountability and results
Provide strategic guidance on HubSpot tools and best practices in partnership with implementation and technical teams
Monitor account health, ensuring high retention and long-term success
Required Experience & Qualifications
3+ years of experience in SaaS implementations, HubSpot Implementations, consulting, project management, or client success in a B2B services or agency environment
Experience running software implementations and managing timelines across multiple stakeholders
Prior HubSpot platform experience
Strong project management skills with experience using tools such as Teamwork.com, Asana, Monday.com, or ClickUp
Exceptional communication and facilitation skills in client-facing environments. This is a remote, client-facing role.
Proven ability to manage complexity, drive accountability, and move work forward
Who Will Succeed in This Role
Has led SaaS or HubSpot implementations and understands how to drive projects forward
Is comfortable owning both client relationships and execution
Has HubSpot platform experience
Balances relationship management with structure and accountability
Thinks commercially and can identify growth opportunities within accounts
This Role Is Not a Fit For Someone Who
Is primarily focused on customer support or ticket-based work
Has not owned project timelines or cross-functional delivery
Prefers reactive work over proactive ownership
What We Offer
Competitive salary and performance-based bonuses
Comprehensive healthcare and benefits package, including company-paid medical insurance and 401k matching
A collaborative, growth-oriented culture where your contributions directly impact client success and company growth
Ongoing professional development, including HubSpot certifications and leadership coaching
Compensation:
The target base salary range for this position is $80,000 - $95,000 annually, based on relevant experience and qualifications, plus potential for performance-based bonuses.
Originally posted on Himalayas
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