Client Success Manager
TypeFull-time job
LocationUnited States
Posted3 hours ago
POSITION SUMMARY:
The Client Success Manager will be responsible for the overall well-being of dedicated clients and team members. The Client Success Manager must ensure the company is performing at its highest potential with oversite on the amount of work needing to be completed on each account. The Client Success Manager must assure high levels of productivity and efficiency while seeking to reduce costs. The Success Manager must communicate client and team member needs effectively and timely to achieve company goals. The Success Manager must understand staffing requirements and training needs of each client and team member they manage. The Customer Success Manager must be able to analyze data and communicate findings.
DUTIES & RESPONSIBILITIES:
Work as the lead point of contract for all matters specific to a client account
Manage a team of Account Managers and AR Specialists with emphasis on:
Collector efficiency
Invoice Touches
PTO Requests
New employee and annual reviews
Corrective Action Plans
Maintain and build strong, long-lasting relationships
Assist with challenging client requests or issues escalations as needed
Identify new business opportunities with existing clients
Solicit employee feedback and respond timely
Identify and address problems and opportunities for the company
Achieve and maintain standard levels of service
AR over 90
The Client Success Manager will be responsible for the overall well-being of dedicated clients and team members. The Client Success Manager must ensure the company is performing at its highest potential with oversite on the amount of work needing to be completed on each account. The Client Success Manager must assure high levels of productivity and efficiency while seeking to reduce costs. The Success Manager must communicate client and team member needs effectively and timely to achieve company goals. The Success Manager must understand staffing requirements and training needs of each client and team member they manage. The Customer Success Manager must be able to analyze data and communicate findings.
DUTIES & RESPONSIBILITIES:
Work as the lead point of contract for all matters specific to a client account
Manage a team of Account Managers and AR Specialists with emphasis on:
Collector efficiency
Invoice Touches
PTO Requests
New employee and annual reviews
Corrective Action Plans
Maintain and build strong, long-lasting relationships
Assist with challenging client requests or issues escalations as needed
Identify new business opportunities with existing clients
Solicit employee feedback and respond timely
Identify and address problems and opportunities for the company
Achieve and maintain standard levels of service
AR over 90
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