Client Success Director

(Remote Role – Must Be Based in the Miami Area)
Why Joint Academy

Joint Academy is transforming how musculoskeletal (MSK) care is delivered at scale. Our platform combines AI-powered digital care, clinical protocols, and reimbursement-enabling technology to help healthcare providers and organizations improve outcomes, expand access to care, and generate new revenue streams.
We operate across multiple business lines and customer segments, supporting:

independent physical therapy and orthopedic clinics

multi-site provider groups and health systems

health plans and payer organizations

employer-sponsored populations

This role requires someone who can successfully navigate the full spectrum of healthcare customers—from single-location clinic owners to large enterprise organizations—and manage implementations across very different operational environments.
To date, Joint Academy has treated 200,000+ patients, published 40 peer-reviewed clinical studies, and onboarded thousands of clinicians across many of the worlds leading health systems. Backed by $50M from leading global investors, we are scaling rapidly and building the category leader in digital MSK care.
Why Join Our Customer Success Team
You will play a critical role in helping our partners successfully deploy digital MSK programs across a wide range of healthcare environments.
Your portfolio will include:

independent physical therapy clinics

multi-location provider groups

health systems

health plans

employer-sponsored populations

Success in this role requires the ability to context-switch between very different types of customers, understand their operational workflows, and lead structured implementations that drive adoption, outcomes, and measurable financial impact.
This is not a traditional support role—you will operate as a strategic advisor and implementation leader, helping organizations deploy new care delivery models at scale.
The Role
You will lead the end-to-end deployment and success of Joint Academy programs across clinics, health systems, health plans, and employer populations.
This includes:

managing structured onboarding and implementation programs

driving adoption across clinical teams and leadership stakeholders

ensuring partners achieve measurable outcomes and ROI

reporting back on utilization, clinical results, cost savings, and revenue impact

You will work across organizations of very different sizes—from single-location clinics to enterprise healthcare organizations—and must be comfortable managing both simultaneously.
Responsibilities

Lead onboarding and implementation for new partners, ensuring rapid time-to-value (goal: