Client Success Coordinator (024-1205)

Looking for Philippines-based candidates
Job Role: Client Success Coordinator
Compensation range: $1,000 AUD - $1,200 AUD / Monthly
Engagement type: Independent Contractor Agreement
Work Schedule: This role requires 15-20 hours per week. As a contractor, you’ll have flexibility in how you manage your schedule, but availability for occasional collaboration during AU business hours is preferred (4-5 hours per day, 4-5 days per week, during Australian Business Hours is preferred).
Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. You will be hired directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.
Who The Client Is: We partner with executive and senior leaders of large Australian organisations to unite senior leadership and build high trust, high performing teams.
Role Overview: The purpose of this role is to coordinate and execute the administration of client programs to ensure they are delivered to an exceptionally high standard. This role includes coordinating and conducting client facing meetings. You will provide critical administrative and operational support to coaches and internal teams, ensuring they are fully equipped to deliver transformational experiences for our clients.
Key Responsibilities:
Coordinate and schedule client programs

Execute the administration of all programs from point of Handover from the sales team to program completion; including client and participant onboarding, scheduling program and stakeholder review sessions, sending out and collecting participant preparation, compiling feedback reports

Send program and session preparation, including DISC assessments, program portals and goals to participants on time and follow up to ensure completion by due date

Collate all administrative preparation for coaches to support them to be well-prepared for program delivery

Partner with coaches to ensure all communication with clients is professional, efficient and cohesive

Maintain accuracy and completeness of program management software, ensuring records are up to date at all times, including Monday.com, Sharepoint etc

Lead internal Program WIP meetings

Program Management Systems

Ensure all program management platforms are up to date at all times with client organisation and participant contact information, program delivery information, dates, venues, prework, attendance, portal access, surveys completed etc

Action program administration tasks on time to maintain up to date records and WIP dashboard

Client Onboarding

Initiate professionally warm and timely contact with client administration stakeholder/s to schedule Program Success Meetings (PSM)

Conduct PSM with client administration stakeholder to coordinate program logistics

Onboard clients in a timely, efficient and professional way to ensure all participants experience a high level of service

Inform coaches with program and session preparation information

Ensure coaches are updated with any program changes in a timely manner

Program and Event Support

Provide logistical support for program sessions and events

Coordinate room bookings, order catering, manage office supplies and order as required

Maintain supplies to ensure office and program needs are catered for in advance

Order DISC codes in advance to ensure no delays to program delivery

Process Improvements

Identify and implement approved process and system improvements to increase efficiency and effectiveness of program delivery

Proactively utilise AI to continually improve efficiencies in all responsibilities and the achievement of KPI’s

Practice our cultural values daily (see below)

Requirements
Required Skills and Qualifications:

Proven success in administrative roles in serviced-based business

Proven ability in improving processes and systems

Very strong attention to detail

Process driven

Proactive problem solver who thrives on staying two steps ahead

Confident in taking the lead in administration support

Professional, accurate and personable communication skills

Organised and clear-thinking

Strong systems literacy: Microsoft Office, CRMs, Project Management tools

Confident working remotely with a high level of ownership and integrity

Key Skills

Client and stakeholder coordination

Program and project administration

Calendar and schedule management

Client onboarding and relationship management

Meeting coordination and facilitation

Strong written and verbal communication

Process improvement and workflow management

High attention to detail and data accuracy

Deadline and task management

Proactive problem-solving

Remote collaboration and self-management

Ability to manage multiple programs and priorities simultaneously

Strong follow-up and accountability

Ability to anticipate issues and stay ahead of requirements

Continuous improvement and practical use of AI

Personal Qualities

Highly organised and structured

Proactive and takes initiative

Reliable and accountable

Professional, warm, and personable

Detail-oriented and thorough

Calm under pressure

Clear-thinking and solutions-focused

Confident communicating with senior stakeholders

Comfortable taking ownership without constant supervision

Adaptable and willing to learn

Collaborative and team-oriented

Comfortable having honest and constructive conversations

Growth-minded and open to feedback

Positive and appreciative of others

High level of integrity and professionalism

Helpful Software & Tools
Essential / Strongly Preferred:

Microsoft Office: Word, Excel, Outlook, PowerPoint

Monday.com or similar project management platforms

Microsoft SharePoint

CRM platforms

Calendar and scheduling tools

Zoom / Microsoft Teams

Helpful:

ClickUp

Trello

Google Workspace

AI tools such as Claude, or Microsoft Copilot

Online survey, assessment, or participant management platforms

The Partner Leader Co Team Values:
All PLCo team members practice our team values every day.
Self Leading

Lead with a growth mindset by being open to new understanding and seeking new learning

Demonstrate awareness and compassion for different personalities, preferences and needs by listening and asking high quality questions of each other

Understand your own communication style so that you know what motivates and stresses you, how you react when challenged and what you need to be able to return to a state of empowerment.

Brave Talking

Lead and participate in honest conversations with all team members when a challenge occurs without delay to support team trust, collaboration and accountability

Flex your communication and behavioural style to understand others’ perspectives, genuinely connect and strengthen trust

Learn and be aware of what motivates and stresses your fellow team members’ to foster team trust and collaboration and to support another’s return to a state of empowerment if/when appropriate.

High Fiving

Openly celebrate small and big wins, and learnings from losses and mistakes

Understand what’s important to you to be acknowledged and be prepared to share it if you’re not experiencing acknowledgement

Demonstrate appreciation of fellow team members’ work, achievements, learnings and role modelling of the team values.

Work Arrangement & Expectations:
This is a remote role that may be set up as either an independent contractor engagement or via an Employer of Record (EOR), depending on client preferences and legal structure.
To ensure alignment and transparency, successful candidates will be expected to:

Be available for meetings and collaboration during core [9am - 5pm AEST/AEDT] business hours

Disclose any existing ongoing roles or client work

Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor” if not employed via EOR)

Originally posted on Himalayas