Claims Assistant Manager of Liability

Claims Assistant Manager of Liability
Say hello to Hagerty

Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. Ready to get in the driver’s seat? Join us!
As an Assistant Manager of Liability, you must be able to engage and motivate a team of adjusters to ensure quality performance, customer service and career advancement while collaborating with other Liability Assistant Managers and Liability managers to deliver cohesive results. This Leadership role is responsible for the success and development of their Liability adjusters. The person in this role works well under minimal supervision using company best practices and takes ownership of their personal brand.
What you’ll do

Employee development and engagement

Performance management

Collaboration with Property Damage and Casualty Assistant Managers

Manage Storage and Rental Expenses

Manage subrogation demands through arbitration forums

Manage property damage excess claims

Assist adjusters with daily questions, claim file management, client correspondence, and escalated calls

Assist in finalizing liability for all states in liability claims and applying comparative negligence when appropriate

Monitor and adjust adjuster workloads

Perform monthly file audits and phone observations

Provide constant coaching via feedback and development opportunities

Reviews and approves Reservation of Rights Letters

Reviews and approves Coverage disclaimers and Liability denials

Complete performance reviews for adjusters

Review and approve reserve/payment requests over adjuster authority levels

Conduct staff meetings and huddles occasionally

Reviews occasional Large Loss Reports

Analyzes facts to justify the assistance of SIU, O&C’s or legal counsel

Monitor and report out on team and department key performance metrics

Lead or assist with department initiatives and special projects as needed

Interview, hire, and train new adjusters

Manage timecards and employee attendance in accordance with the employee handbook

Timely address any personnel matters

Work autonomously & as a team

This might describe you

At least 3-5 years of experience handling multi vehicle auto liability claims

Must be detail oriented and show a high level of accuracy

Excellent verbal and written communication skills

Knowledgeable in insurance products and expertise

Exercise decisiveness and execution within their authority

Must have ability to work individually and as a team

Ability to maintain confidential information

Strong problem-solving skills

Strong time management and organizational ability

Must possess a keen interest in self-development

Needs to be reliable, accountable, and trustworthy

Must be able to stay motivated and positive within a high production role

Demonstrate proficiencies with computer software & multitasking

Must maintain impeccable attendance & flexibility to work additional hours as needed

Must be licensed and bondable

Become registered with Arb Forums and hear 1-2 cases per month once eligible

Authority/ Accountability Level:
This role is vital for developing adjusters, inspiring their team, and maintaining high engagement in a fast-paced environment while achieving targets for:

Overall file handling and quality

Liability analysis and comparative negligence

Quality customer service through phone call auditing and coaching

Closing Ratio

Same day contact

Audit scores

NPS results

Compliance

Reducing leakage in storage and rental

Team morale & engagement

Letter writing & complaint resolution

Team growth and experience

Other things to note

This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week.

Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email  for compensation, comprehensive benefits and the perks that set us apart. 
At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.
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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Originally posted on Himalayas