Case Coordinator

Job Description: Case Coordinator (Surrogacy Program)
Location: Fully Remote
Region Preference: South America
Gender Preference: Female candidate preferred
Employment Type: Full-time
Role Overview
We are seeking a highly compassionate, organized, and client-focused Case Coordinator to support surrogates throughout their full surrogacy journey. This is a fully remote position responsible for coordinating care, communication, and case management across multiple stakeholders, ensuring a seamless, supportive, and well-structured experience for all parties involved.
The ideal candidate will bring strong interpersonal skills, healthcare exposure (preferably OB-GYN or medical background), excellent English communication, and the ability to manage complex workflows in a sensitive, client-centric environment.
Key Requirements
Core Qualifications

Strong English fluency (spoken and written) – video pre-screen required

Based in South America

Background in medical, healthcare, or OB-GYN strongly preferred

Bachelors degree in a healthcare-related field preferred

Basic understanding of:
OB-GYN care

Medical insurance

Healthcare systems

Third-party coordination in healthcare settings

Professional Skills

Highly organized and detail-oriented

Strong multitasking and prioritization abilities

Excellent interpersonal and communication skills

Strong customer service orientation and empathy

Client-centric mindset with a passion for care coordination

Comfortable working with CRM systems

Proficient in Microsoft Office tools (Email, Excel, Word, PowerPoint)

Ability to represent the company professionally and positively

Proactive problem-solver with strong ownership mindset

Key Responsibilities
Case & Client Management

Understand the surrogacy process and guide surrogates through every stage of the journey

Build strong relationships and create a supportive, client-centric experience for surrogates

Serve as the primary liaison between:
Intended parents

Surrogates

Fertility clinics

Attorneys

Mental health professionals

Process Coordination

Guide clients through all stages of the surrogacy lifecycle:
Screening

Matching

Legal processes

Medical processes

Pregnancy journey

Delivery

Schedule medical and related appointments

Follow up on results and request medical records

Coordinate documentation across stakeholders

Case Operations

Maintain accurate and up-to-date:
Case files

Documentation

Timelines

Milestones

Monitor case progress and ensure no steps are missed

Track and manage daily activities using the CRM system

Ensure task completion and workflow continuity

Ownership & Performance

Demonstrate strong attention to detail and quality of execution

Take initiative to solve issues in a timely and professional manner

Proactively identify risks and delays in case progression

Perform other duties as assigned

Ideal Candidate Profile

Empathetic, calm, and emotionally intelligent

Passionate about supporting families and surrogates

Comfortable working in emotionally sensitive healthcare environments

Highly reliable, accountable, and process-driven

Strong coordination and relationship-building capability

What We Offer

Fully remote work environment

Purpose-driven, impact-focused role

Opportunity to work in a highly meaningful healthcare domain

Collaborative and mission-aligned team culture

This role is ideal for candidates who combine healthcare knowledge with strong coordination skills and a genuine passion for client care and service excellence.
Originally posted on Himalayas