Cartus Consultant II International Relocation - US Based Remote

International Assignment Consultant II - remote
MAJOR DUTIES AND RESPONSIBLITIES:

Maintain an assigned caseload while providing single point of coordination for all phases of international relocation activities on behalf of the Client as outlined in contractual agreement;

Demonstrate knowledge of Cartus products and services in all interactions; Deliver Cartus products and services to assigned customers according to Cartus and Client standards, programs and policies

Manage CAD report to ensure Service Status Maintenance compliance and move milestones

Maintain and enhance relationships with internal Cartus departments and external suppliers.

Manage and maintain data within Cartus systems to adhere to Cartus and Client audit requirements;

Identify areas of improvement; relating to services, processes and policies;

Recognize, identify and promote opportunities to generate increased revenue

Participate in special projects as needed

EDUCATION AND EXPERIENCE

Bachelor's degree or equivalent work experience required.

Previous experience with international relocation required

Experience living or working abroad preferred

2-3 years customer service experience required

Demonstrates ability to be proactive and excel in a fast paced environment

Proficient computer skills and in-depth knowledge of relevant software and systems (Microsoft Outlook, Excel, etc.)

Exemplary written and verbal communication skills

KEY COMPETENCIES:

Customer advocacy and superior customer service skills

Clear and concise written and verbal communication skills

Strategic thinker - strong judgment and decision making skills

Interpersonal / Influencing skills

Detail oriented; ability to multitask

Strong relationship management skills;

Organizational and planning skills;

Proficient in being proactive;

Excellent problem analysis and problem solving ability

Ability to understand and adapt to customer, client and business needs;

Interest in growth opportunities;

Independent thinker, who also works well in a team

Cultural awareness

Innovative and resourceful

Ability to be flexible

Manage stress and pressure

Originally posted on Himalayas