Cartus - Consultant EVIP Relocation - US Based Remote

Primary Function:
The Consultant EVIP Signature Experience Specialist serves as the Single Point of Accountability, strategic owner, and project manager for the end-to-end relocation experience of senior-level and executive customers.
This role delivers a highly customized, white-glove experience, independently managing complex relocations with minimal oversight. It requires advanced project management, executive communication, and proactive problem-solving, particularly in global relocations.
Major Duties and Responsibilities:
Executive-Level Service Delivery & Ownership

Serve as the primary point of accountability and strategic advisor for executive relocations

Independently manage the full relocation lifecycle

Deliver a white-glove, highly personalized experience

Maintain a reduced, curated caseload for exceptional service quality

Project Management & Coordination

Act as project manager (timelines, risks, deliverables)

Lead cross-functional teams and suppliers

Proactively resolve issues and mitigate risks

Streamline processes to reduce client effort

Client & Executive Engagement

Build trusted advisor relationships with executive clients

Provide 24/7 accessibility and guidance

Simplify complex processes into executive-ready insights

Lead needs assessments and policy navigation

Supplier & Stakeholder Management

Orchestrate supplier performance and accountability

Conduct regular touchpoints to ensure alignment

Eliminate duplication and enhance coordination

Strengthen internal and external partnerships

Strategic Thinking & Value Creation

Demonstrate expertise in global mobility and services

Identify value-added opportunities and cross-selling

Contribute to continuous improvement initiatives

Participate in strategic projects and client presentations

Operational Excellence

Ensure data accuracy and system integrity

Track and communicate policy updates

Support reporting with timely, accurate inputs

Manage multiple high-priority relocations

Critical Selection Criteria:

Proven ability to exceed high-touch executive expectations

Advanced project management and independent ownership

Strong executive presence and communication skills

Strategic thinking and decision-making ability

High accountability with minimal oversight

Cross-functional leadership and influence

Strong organization and attention to detail

Cultural awareness and global mindset

Proactive, innovative, and resourceful

High discretion and emotional intelligence

Qualifications / Selection Criteria:

2+ years of international relocation experience

Ability to provide 24/7 support

Bachelor’s degree or 5+ years of experience in relocation, mobility, or a client-focused service environment

Strong commitment to accuracy, process discipline, and data integrity across all aspects of work

Proven ability to analyze, problem solve, and independently manage multiple priorities in a fast-paced environment

Excellent communication, interpersonal, and influencing skills, with the ability to effectively engage and build trust with executive-level clients

Demonstrated history of top-tier service performance, consistently delivering high-touch, client-centric experiences

Proven leadership mindset, with the ability to take ownership, drive results, and influence cross-functional partners without direct authority

Originally posted on Himalayas