Canadian Admin & Support Virtual Assistant

I need a detail-oriented virtual assistant who is legally based in Canada to keep our small team running smoothly. Your core focus will be light administrative work and prompt email-based customer service.

On the admin side, you will update spreadsheets, complete accurate data entry, and triage a shared inbox—flagging priority messages, drafting quick replies, and filing everything logically. For email customer support, you will monitor a second inbox dedicated to clients, answer routine questions with a friendly tone, escalate complex issues to me, and keep response times under two business hours.

We already work with Google Workspace, Excel, and a simple ticketing plug-in for Gmail, so confidence with those tools is essential. Familiarity with any CRM is a welcome bonus, though phone or live-chat coverage is not part of this role right now.

Deliverables will be:
• Daily inbox report summarizing actions taken
• Clean, up-to-date data sheets at week’s end
• Customer emails answered or escalated within agreed-upon SLA

This is an ongoing, part-time arrangement; if things go well, we can talk about expanding responsibilities. Let me know your availability and a short note on similar remote roles you’ve handled in Canada.