Call Answering VA (05122026 - PTCAV - MT)

Position: Call Answering VA
Number of hours: TBA (Part Time)
Schedule: Singapore Timezone
Key Responsibilities

Answer incoming calls and WhatsApp inquiries professionally and promptly

Schedule, confirm, and manage appointments using Google Calendar

Provide general information such as:
Clinic/location details

Office hours

Doctors on duty

Available appointment slots

Price list and basic service inquiries

Escalate concerns, urgent matters, or questions outside the approved scope through screenshots and proper documentation

Handle emergency-related concerns appropriately and escalate immediately when necessary

Maintain accurate appointment records and call notes

Send reminders and follow-ups to patients/clients when needed

Ensure a polite, calm, and patient approach during all interactions

Coordinate with the team regarding schedule updates and client concerns

Maintain confidentiality of patient/client information

Requirements

Fluent in English with clear speaking voice and good pronunciation

Excellent communication and customer service skills

Patient, polite, and professional when handling callers

Expert in Google Calendar management

Comfortable handling calls through WhatsApp

Strong attention to detail and organizational skills

Ability to multitask and work independently

Preferably with medical background or experience in healthcare/customer support

Knowledge in handling urgent or emergency situations is an advantage

Stable internet connection and quiet working environment

Experience as a Virtual Assistant, Receptionist, or Call Support is preferred

Originally posted on Himalayas