Build ServiceNow IT Operations Dashboard
Budget / Salary₹1,500–12,500
TypeFreelance project
LocationRemote
Posted1 hour ago
Hi, I am looking for paid, one-to-one online support to build a ServiceNow Classic Dashboard for IT Operations.
My requirements are:
1) Report to show how many tickets have been trigerred in one month from a specific "SERVICE OFFERING" by two different set of people in servicenow. This should show the Total Number of Tickets triggered and total number of tickets handled by different Set of people in one Assignment group.
2) Report to show how many tickets have been trigerred in P1, P2, P3, P4 in one month for one set of Assignment group and few Set of people.
3) Report on Response SLA breached in P1, P2, P3, P4 in one month for one set of Assignment group and few Set of people.
4) Report on Resolution SLA breached in P1, P2, P3, P4 in one month forone set of Assignment group and few Set of people.
5) Report on Response & Resolution SLA met for P1, P2, P3, P4 Incidents in one month for one set of Assignment group and few Set of people.
6) Report of Assigned Tickets in few set of people's queue in an Assignment Group in last 5days, 15 days, 30days, 45days, 60days. That are still Active.
I have access to an existing ServiceNow instance, but I cannot access some historical reporting tables. I would prefer a live screen-sharing session where you guide me through the configuration.
Please confirm your ServiceNow reporting experience, hourly rate or fixed price, estimated time, and whether you can support historical assignment reporting.
Kumar
7842910101
My requirements are:
1) Report to show how many tickets have been trigerred in one month from a specific "SERVICE OFFERING" by two different set of people in servicenow. This should show the Total Number of Tickets triggered and total number of tickets handled by different Set of people in one Assignment group.
2) Report to show how many tickets have been trigerred in P1, P2, P3, P4 in one month for one set of Assignment group and few Set of people.
3) Report on Response SLA breached in P1, P2, P3, P4 in one month for one set of Assignment group and few Set of people.
4) Report on Resolution SLA breached in P1, P2, P3, P4 in one month forone set of Assignment group and few Set of people.
5) Report on Response & Resolution SLA met for P1, P2, P3, P4 Incidents in one month for one set of Assignment group and few Set of people.
6) Report of Assigned Tickets in few set of people's queue in an Assignment Group in last 5days, 15 days, 30days, 45days, 60days. That are still Active.
I have access to an existing ServiceNow instance, but I cannot access some historical reporting tables. I would prefer a live screen-sharing session where you guide me through the configuration.
Please confirm your ServiceNow reporting experience, hourly rate or fixed price, estimated time, and whether you can support historical assignment reporting.
Kumar
7842910101
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