Build Rental Property Management Platform
Budget / Salary₹75,000–150,000
TypeFreelance project
LocationRemote
Posted1 hour ago
# AAVINEST
## RENTAL PROPERTY MANAGEMENT PLATFORM
### Software Requirements Specification (SRS)
**Version:** 1.0
**Initial Market:** Hyderabad, Telangana, India
**Document Type:** Product & Software Requirements
---
## 1. Project Overview
AAVINEST is a comprehensive rental property management platform designed to simplify and streamline the entire residential rental lifecycle.
The platform will provide end-to-end support for property listings, tenant enquiries, property visits, tenant applications, background verification, rental agreements, move-in coordination, rent collection, agent commissions, and property maintenance requests.
The initial launch will focus on **Hyderabad, Telangana**, with a scalable architecture that supports future expansion into additional cities and markets.
The solution will be delivered as a **responsive web application**, featuring dedicated portals for Administrators, Property Agents, Property Owners, and Tenants. Each portal will provide role-specific functionality, ensuring secure access, operational transparency, and a seamless user experience.
## 2. Project Goals
The primary objectives of the AAVINEST platform are to:
1. **Build a Trusted Rental Marketplace**
Provide an online platform where prospective tenants can discover and explore available residential rental properties.
2. **Empower Property Agents**
Equip agents with tools to manage property listings, tenant enquiries, property visits, applications, agreements, and ongoing tenant support.
3. **Improve Owner Visibility**
Give property owners clear visibility into property marketing, tenant selection, occupancy, rental income, and maintenance activities.
4. **Simplify the Tenant Experience**
Enable tenants to search for properties, submit applications, complete verification, pay rent online, and raise maintenance requests.
5. **Automate Business Operations**
Streamline notifications, payment tracking, agent commission calculations, service-level monitoring, and operational escalations.
6. **Ensure Transparency and Accountability**
Maintain a centralized, auditable record of property activities, communications, approvals, payments, and financial transactions.
## 3. User Roles & Access Management
The platform will support four primary user roles. Each role will have specific permissions and access to functionality based on its responsibilities.
### 3.1 Administrator
The Administrator will have centralized control over platform operations, users, configurations, and business performance.
**Key Responsibilities:**
- Create, update, suspend, and manage Agent, Owner, and Tenant accounts.
- Review, approve, or reject property listings.
- Assign and reassign properties to agents.
- Monitor the complete rental lifecycle, including enquiries, visits, applications, verification, agreements, rent, deposits, commissions, and service requests.
- Configure platform settings, property categories, service fees, commission structures, and notification rules.
- Review escalations and monitor service-level compliance.
- Review, approve, or reject agent commission entries.
- Record agent commission payouts and adjustments.
- Generate operational, financial, property, and agent performance reports.
### 3.2 Property Agent
The Property Agent will manage assigned properties and coordinate interactions between prospective tenants, existing tenants, and property owners.
**Key Responsibilities:**
- Create and maintain assigned property listings.
- Upload and manage property images, videos, descriptions, and availability details.
- Receive tenant enquiries and contact prospective tenants.
- Schedule and coordinate property visits.
- Arrange multiple property visits, including other properties managed by the same agent.
- Capture visit-specific tenant feedback, preferences, and follow-up actions.
- Coordinate tenant applications, background verification, rental agreements, deposit collection, and move-in activities.
- Receive and manage tenant maintenance/service requests.
- Acknowledge service requests within **24 hours**.
- Coordinate with property owners, tenants, and maintenance vendors to resolve issues.
- Record communication, agreed actions, and final resolution details.
- Access a personal commission dashboard displaying earnings, transaction history, monthly statements, and payout status.
### 3.3 Property Owner
The Property Owner will have access to a dedicated portal to monitor their properties, prospective tenants, rental activity, and maintenance requirements.
**Key Responsibilities:**
- View and manage information related exclusively to their own properties.
- Track property enquiries and prospective tenant interest.
- View scheduled and completed property visits.
- Review tenant feedback and agent follow-up updates.
- Review applicant information and background-verification status or reports, subject to authorization and applicable privacy requirements.
- Approve or reject prospective tenants.
- Review and approve rental agreements.
- Monitor property occupancy, rent collections, and security deposits.
- View and respond to maintenance/service requests.
- Approve maintenance work and associated expenses where required.
- Review property-level income and expense summaries.
### 3.4 Tenant
The Tenant will have access to a dedicated portal to discover properties, manage rental applications, make payments, and request property-related services.
**Key Responsibilities:**
- Search and filter available rental properties based on location, rent, property type, amenities, and other preferences.
- Express interest in selected properties.
- Track enquiry updates and property visit schedules.
- Monitor application and background-verification progress.
- Submit required personal, employment, and verification information with appropriate consent.
- Access signed rental agreements and active tenancy details.
- View upcoming rent dues and payment status.
- Pay rent securely through supported online payment methods.
- Download payment receipts and review historical transactions.
- Raise maintenance and service requests.
- Track service request status, updates, and resolution details.
- Communicate with the assigned agent through service request comments and updates.
## RENTAL PROPERTY MANAGEMENT PLATFORM
### Software Requirements Specification (SRS)
**Version:** 1.0
**Initial Market:** Hyderabad, Telangana, India
**Document Type:** Product & Software Requirements
---
## 1. Project Overview
AAVINEST is a comprehensive rental property management platform designed to simplify and streamline the entire residential rental lifecycle.
The platform will provide end-to-end support for property listings, tenant enquiries, property visits, tenant applications, background verification, rental agreements, move-in coordination, rent collection, agent commissions, and property maintenance requests.
The initial launch will focus on **Hyderabad, Telangana**, with a scalable architecture that supports future expansion into additional cities and markets.
The solution will be delivered as a **responsive web application**, featuring dedicated portals for Administrators, Property Agents, Property Owners, and Tenants. Each portal will provide role-specific functionality, ensuring secure access, operational transparency, and a seamless user experience.
## 2. Project Goals
The primary objectives of the AAVINEST platform are to:
1. **Build a Trusted Rental Marketplace**
Provide an online platform where prospective tenants can discover and explore available residential rental properties.
2. **Empower Property Agents**
Equip agents with tools to manage property listings, tenant enquiries, property visits, applications, agreements, and ongoing tenant support.
3. **Improve Owner Visibility**
Give property owners clear visibility into property marketing, tenant selection, occupancy, rental income, and maintenance activities.
4. **Simplify the Tenant Experience**
Enable tenants to search for properties, submit applications, complete verification, pay rent online, and raise maintenance requests.
5. **Automate Business Operations**
Streamline notifications, payment tracking, agent commission calculations, service-level monitoring, and operational escalations.
6. **Ensure Transparency and Accountability**
Maintain a centralized, auditable record of property activities, communications, approvals, payments, and financial transactions.
## 3. User Roles & Access Management
The platform will support four primary user roles. Each role will have specific permissions and access to functionality based on its responsibilities.
### 3.1 Administrator
The Administrator will have centralized control over platform operations, users, configurations, and business performance.
**Key Responsibilities:**
- Create, update, suspend, and manage Agent, Owner, and Tenant accounts.
- Review, approve, or reject property listings.
- Assign and reassign properties to agents.
- Monitor the complete rental lifecycle, including enquiries, visits, applications, verification, agreements, rent, deposits, commissions, and service requests.
- Configure platform settings, property categories, service fees, commission structures, and notification rules.
- Review escalations and monitor service-level compliance.
- Review, approve, or reject agent commission entries.
- Record agent commission payouts and adjustments.
- Generate operational, financial, property, and agent performance reports.
### 3.2 Property Agent
The Property Agent will manage assigned properties and coordinate interactions between prospective tenants, existing tenants, and property owners.
**Key Responsibilities:**
- Create and maintain assigned property listings.
- Upload and manage property images, videos, descriptions, and availability details.
- Receive tenant enquiries and contact prospective tenants.
- Schedule and coordinate property visits.
- Arrange multiple property visits, including other properties managed by the same agent.
- Capture visit-specific tenant feedback, preferences, and follow-up actions.
- Coordinate tenant applications, background verification, rental agreements, deposit collection, and move-in activities.
- Receive and manage tenant maintenance/service requests.
- Acknowledge service requests within **24 hours**.
- Coordinate with property owners, tenants, and maintenance vendors to resolve issues.
- Record communication, agreed actions, and final resolution details.
- Access a personal commission dashboard displaying earnings, transaction history, monthly statements, and payout status.
### 3.3 Property Owner
The Property Owner will have access to a dedicated portal to monitor their properties, prospective tenants, rental activity, and maintenance requirements.
**Key Responsibilities:**
- View and manage information related exclusively to their own properties.
- Track property enquiries and prospective tenant interest.
- View scheduled and completed property visits.
- Review tenant feedback and agent follow-up updates.
- Review applicant information and background-verification status or reports, subject to authorization and applicable privacy requirements.
- Approve or reject prospective tenants.
- Review and approve rental agreements.
- Monitor property occupancy, rent collections, and security deposits.
- View and respond to maintenance/service requests.
- Approve maintenance work and associated expenses where required.
- Review property-level income and expense summaries.
### 3.4 Tenant
The Tenant will have access to a dedicated portal to discover properties, manage rental applications, make payments, and request property-related services.
**Key Responsibilities:**
- Search and filter available rental properties based on location, rent, property type, amenities, and other preferences.
- Express interest in selected properties.
- Track enquiry updates and property visit schedules.
- Monitor application and background-verification progress.
- Submit required personal, employment, and verification information with appropriate consent.
- Access signed rental agreements and active tenancy details.
- View upcoming rent dues and payment status.
- Pay rent securely through supported online payment methods.
- Download payment receipts and review historical transactions.
- Raise maintenance and service requests.
- Track service request status, updates, and resolution details.
- Communicate with the assigned agent through service request comments and updates.
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