Booking Agent
TypeFull-time job
LocationPhilippines
Posted59 minutes ago
About the Role
We are looking for a Booking Agent to assist guests with reservations, travel arrangements, and itinerary details. This role provides excellent customer service while ensuring bookings are accurate and handled efficiently.
The Booking Agent will work closely with guests, vendors, affiliates, and internal teams to provide a smooth experience from booking through arrival.
Responsibilities
Handle customer inquiries by phone, email, text, and chat
Create and manage reservations using VAX (Vacation Access), FareHarbor, HubSpot, and other systems
Process booking changes, cancellations, payments, and special requests
Review bookings and itineraries for accuracy before guest arrival
Confirm reservations with hotels, airlines, transportation providers, and tour vendors
Provide guests with pickup details, activity information, and other travel instructions
Maintain accurate customer and reservation records
Follow up on outstanding balances and booking-related requests
Communicate with internal teams regarding guest needs and itinerary updates
Identify and resolve booking issues promptly
Assist with sales and lead follow-up when needed
Perform other related duties as assigned
Qualifications
1+ year of experience in reservations, travel, hospitality, customer service, or a related field preferred
Strong communication and customer service skills
Excellent attention to detail and organizational skills
Ability to multitask and manage multiple reservations
Comfortable learning and using booking and customer management systems
Ability to work independently and as part of a team
Flexible and reliable with a strong commitment to guest service
Schedule
Full-time, 5 days per week with 2 days off
Must be available to work a flexible schedule, including weekends, holidays, and various shifts to support 24/7 operations
What Success Looks Like
Accurate and timely booking management
Excellent guest service
Clear and professional communication
Reliable attendance and schedule adherence
Quick and effective problem-solving
Strong teamwork and coordination
Originally posted on Himalayas
We are looking for a Booking Agent to assist guests with reservations, travel arrangements, and itinerary details. This role provides excellent customer service while ensuring bookings are accurate and handled efficiently.
The Booking Agent will work closely with guests, vendors, affiliates, and internal teams to provide a smooth experience from booking through arrival.
Responsibilities
Handle customer inquiries by phone, email, text, and chat
Create and manage reservations using VAX (Vacation Access), FareHarbor, HubSpot, and other systems
Process booking changes, cancellations, payments, and special requests
Review bookings and itineraries for accuracy before guest arrival
Confirm reservations with hotels, airlines, transportation providers, and tour vendors
Provide guests with pickup details, activity information, and other travel instructions
Maintain accurate customer and reservation records
Follow up on outstanding balances and booking-related requests
Communicate with internal teams regarding guest needs and itinerary updates
Identify and resolve booking issues promptly
Assist with sales and lead follow-up when needed
Perform other related duties as assigned
Qualifications
1+ year of experience in reservations, travel, hospitality, customer service, or a related field preferred
Strong communication and customer service skills
Excellent attention to detail and organizational skills
Ability to multitask and manage multiple reservations
Comfortable learning and using booking and customer management systems
Ability to work independently and as part of a team
Flexible and reliable with a strong commitment to guest service
Schedule
Full-time, 5 days per week with 2 days off
Must be available to work a flexible schedule, including weekends, holidays, and various shifts to support 24/7 operations
What Success Looks Like
Accurate and timely booking management
Excellent guest service
Clear and professional communication
Reliable attendance and schedule adherence
Quick and effective problem-solving
Strong teamwork and coordination
Originally posted on Himalayas
Apply on Himalayas →
Job sourced from Himalayas. Applications happen directly on the original platform — we never collect your data.