Billing & Reconciliation Analyst
TypeFull-time job
LocationPhilippines
Posted2 hours ago
Job Title: Billing & Reconciliation Analyst, Part-time
Schedule: Monday- Friday, 30 hours per week, EST
Location: Remote
We are looking for a detail-oriented Billing & Reconciliation Analyst to help manage commission reporting, billing reconciliation, and discrepancy resolution for the U.S. -based telecommunications company.
This role is ideal for someone who enjoys working with numbers, investigating discrepancies, organizing financial information, and following issues through until they are fully resolved.
Strong experience in reconciliation, accounting, billing, accounts receivable, financial operations, or similar analytical work is important.
Role Overview
Commission & Revenue Reconciliation
Review monthly commission reports received from telecommunications carriers and vendor partners.
Compare carrier reports against internal Salesforce records, customer orders, invoices, and expected commission amounts.
Identify accounts, services, circuits, or orders where commissions are missing, incorrect, or have unexpectedly stopped.
Review discrepancies identified by the company's internal reconciliation system.
Investigate differences and determine the appropriate next steps.
Maintain accurate records of commission activity and reconciliation results.
Commission Inquiries & Follow-Up
Prepare and submit commission inquiries to carriers such as AT&T, Spectrum, Comcast, and other partners.
Follow up consistently on open inquiries until they are fully resolved.
Communicate professionally with U.S.-based carrier representatives through email and phone.
Maintain a clear tracker showing:
Open discrepancies
Amounts potentially owed
Carrier responses
Follow-up dates
Current status
Final resolution
Escalate unresolved or high-value issues when necessary.
Commission Statements
Prepare monthly commission statements for sales representatives and subagents.
Calculate commission payouts according to established commission agreements and splits.
Verify that commission statements are accurate before they are distributed.
Maintain organized historical records of commission payments and adjustments.
Billing Disputes
Review customer billing issues when carrier invoices contain incorrect charges or amounts.
Research billing discrepancies using carrier reports, internal records, and supporting documentation.
Submit billing inquiries or disputes when appropriate.
Follow up until billing issues are corrected or resolved.
Reporting & Process Improvement
Help maintain visibility into what the company should be receiving versus what has actually been paid.
Organize commission and billing reports so information can be easily reviewed and tracked.
Identify recurring billing or commission problems.
Highlight trends, repeated discrepancies, or process gaps.
Recommend improvements that can make reconciliation and follow-up more efficient.
Follow established SOPs while helping improve processes over time.
Requirements
What We're Looking For
Experience in accounting, reconciliation, billing, accounts receivable, financial operations, commission accounting, or a similar role.
Strong understanding of basic accounting and reconciliation concepts.
Comfortable comparing information across multiple reports and systems.
Strong Excel or Google Sheets skills.
Ability to organize, review, and analyze large amounts of data accurately.
Strong attention to detail and ability to identify inconsistencies.
Highly organized with strong follow-up habits.
Comfortable managing multiple open issues at the same time.
Strong written and verbal English communication skills.
Clear and professional spoken English.
Comfortable communicating directly with U.S.-based representatives through email and phone.
Able to clearly explain billing or commission discrepancies.
Persistent and comfortable following up repeatedly when an issue remains unresolved.
Able to work independently while following established procedures.
Nice to Have
Experience with any of the following would be an advantage, but is not required:
Telecom or carrier commission reconciliation
AT&T, Spectrum, Comcast, or other carrier commission reports
Revenue assurance
Commission accounting
Salesforce
Carrier or vendor portals
Billing dispute management
QuickBooks
CRM-based reconciliation
Tools You May Work With
Salesforce
Microsoft Excel
Custom reconciliation and reporting tools
Carrier/vendor portals
QuickBooks
Email and scheduling tools
Benefits
What Success Looks Like
You will be successful in this role if you can:
Keep commission records accurate and organized.
Identify missing or incorrect payments quickly.
Investigate discrepancies thoroughly.
Consistently follow up until issues are resolved.
Reduce the backlog of outstanding commission inquiries.
Maintain clear documentation so management can easily understand what is owed, what has been received, and what still needs attention.
Prepare accurate commission statements on schedule.
Help improve the company's overall commission and billing reconciliation process.
Benefits
Opportunities for growth and advancement
HMO- Maxicare
Originally posted on Himalayas
Schedule: Monday- Friday, 30 hours per week, EST
Location: Remote
We are looking for a detail-oriented Billing & Reconciliation Analyst to help manage commission reporting, billing reconciliation, and discrepancy resolution for the U.S. -based telecommunications company.
This role is ideal for someone who enjoys working with numbers, investigating discrepancies, organizing financial information, and following issues through until they are fully resolved.
Strong experience in reconciliation, accounting, billing, accounts receivable, financial operations, or similar analytical work is important.
Role Overview
Commission & Revenue Reconciliation
Review monthly commission reports received from telecommunications carriers and vendor partners.
Compare carrier reports against internal Salesforce records, customer orders, invoices, and expected commission amounts.
Identify accounts, services, circuits, or orders where commissions are missing, incorrect, or have unexpectedly stopped.
Review discrepancies identified by the company's internal reconciliation system.
Investigate differences and determine the appropriate next steps.
Maintain accurate records of commission activity and reconciliation results.
Commission Inquiries & Follow-Up
Prepare and submit commission inquiries to carriers such as AT&T, Spectrum, Comcast, and other partners.
Follow up consistently on open inquiries until they are fully resolved.
Communicate professionally with U.S.-based carrier representatives through email and phone.
Maintain a clear tracker showing:
Open discrepancies
Amounts potentially owed
Carrier responses
Follow-up dates
Current status
Final resolution
Escalate unresolved or high-value issues when necessary.
Commission Statements
Prepare monthly commission statements for sales representatives and subagents.
Calculate commission payouts according to established commission agreements and splits.
Verify that commission statements are accurate before they are distributed.
Maintain organized historical records of commission payments and adjustments.
Billing Disputes
Review customer billing issues when carrier invoices contain incorrect charges or amounts.
Research billing discrepancies using carrier reports, internal records, and supporting documentation.
Submit billing inquiries or disputes when appropriate.
Follow up until billing issues are corrected or resolved.
Reporting & Process Improvement
Help maintain visibility into what the company should be receiving versus what has actually been paid.
Organize commission and billing reports so information can be easily reviewed and tracked.
Identify recurring billing or commission problems.
Highlight trends, repeated discrepancies, or process gaps.
Recommend improvements that can make reconciliation and follow-up more efficient.
Follow established SOPs while helping improve processes over time.
Requirements
What We're Looking For
Experience in accounting, reconciliation, billing, accounts receivable, financial operations, commission accounting, or a similar role.
Strong understanding of basic accounting and reconciliation concepts.
Comfortable comparing information across multiple reports and systems.
Strong Excel or Google Sheets skills.
Ability to organize, review, and analyze large amounts of data accurately.
Strong attention to detail and ability to identify inconsistencies.
Highly organized with strong follow-up habits.
Comfortable managing multiple open issues at the same time.
Strong written and verbal English communication skills.
Clear and professional spoken English.
Comfortable communicating directly with U.S.-based representatives through email and phone.
Able to clearly explain billing or commission discrepancies.
Persistent and comfortable following up repeatedly when an issue remains unresolved.
Able to work independently while following established procedures.
Nice to Have
Experience with any of the following would be an advantage, but is not required:
Telecom or carrier commission reconciliation
AT&T, Spectrum, Comcast, or other carrier commission reports
Revenue assurance
Commission accounting
Salesforce
Carrier or vendor portals
Billing dispute management
QuickBooks
CRM-based reconciliation
Tools You May Work With
Salesforce
Microsoft Excel
Custom reconciliation and reporting tools
Carrier/vendor portals
QuickBooks
Email and scheduling tools
Benefits
What Success Looks Like
You will be successful in this role if you can:
Keep commission records accurate and organized.
Identify missing or incorrect payments quickly.
Investigate discrepancies thoroughly.
Consistently follow up until issues are resolved.
Reduce the backlog of outstanding commission inquiries.
Maintain clear documentation so management can easily understand what is owed, what has been received, and what still needs attention.
Prepare accurate commission statements on schedule.
Help improve the company's overall commission and billing reconciliation process.
Benefits
Opportunities for growth and advancement
HMO- Maxicare
Originally posted on Himalayas
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