Bilingual WhatsApp Support Representative

I run an online business that serves customers in both English and Spanish, and I need a reliable representative to take full ownership of our WhatsApp Business support channel.

Your day-to-day focus will be:
• Responding to customer inquiries quickly and courteously in English and Spanish.
• Managing basic technical support questions, guiding users through troubleshooting steps or escalating when needed.
• Handling customer complaints with empathy, documenting each case so we can spot recurring issues and improve.

You will work exclusively inside WhatsApp Business, so you should already be comfortable with its interface, labels, and quick-reply features. Experience with any lightweight CRM or ticket-tracking method is a plus; if you have your own preferred workflow, let me know—flexibility is welcome as long as conversations stay well organized.

Key qualities I’m looking for:
• Native-level fluency in both English and Spanish (written).
• Clear, friendly tone that matches our brand’s approachable style.
• Ability to multitask and keep response times low during peak hours.
• A calm, solution-oriented mindset when dealing with frustrated users.

Please include a brief note on your prior chat support experience, typical response times you can commit to, and the time zone you will cover. I plan to start with a trial period; if we’re a good fit, this can grow into an ongoing role.