Bilingual Technical Support Telecaller

I need a part-time telecaller who can switch effortlessly between Hindi and English while guiding brand-new customers through their first technical hurdles. Your day will revolve around answering incoming calls (and occasionally placing follow-ups), diagnosing the issue, then walking the caller step-by-step to a solution. Clear, patient communication is crucial because you will be the first voice they hear from our company.

I will provide a short product-training deck, a FAQ sheet, and remote access to our ticketing system before you start. All calls must be logged with a concise summary of the problem, steps taken, and final status so I can track recurring topics and update our knowledge base.

Deliverables
• Daily call log exported to CSV or Google Sheet
• Brief resolution notes for each ticket opened
• Immediate escalation of any unsolved issues via Slack or email

If you are comfortable handling technical support for new customers in both languages and can commit to a consistent part-time schedule, let’s talk.