Bilingual (Korean-English) Customer Support

We are looking for full-time bilingual Korean customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.
This is a permanent remote, so you can work from anywhere!
Roles:

support and understand our users' demands

assist our users in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs

answer questions about getting student discounts

make our users' page look great

e-commerce and form solutions

translation tasks and product testing

We're looking for someone who:

loves making customers happy!

has great Korean (native level) and English communication skills, both written and oral

has customer support experience in a fast-paced environment

knows how to deal with difficult customers/clients

has good analytical and problem-solving skills

has good accurate records keeping

is a good team player

is able to prioritize and multitask

can work with minimal supervision

can work during holidays and the weekends

can work remotely and full-time (at least 40 hours per week; GMT+8 time zone); with own laptop/computer and a stable internet connection

Knowledge of Domains, SEO, and Analytics is a plus!
What we offer:

Convenience in working from home

Fun and collaborative international working environment

Opportunities for career advancement

Training and growth opportunities

Paid leave with tenure of one(1) year and above

Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.
Originally posted on Himalayas