Bakery WhatsApp Automation Suite
Budget / Salary₹1,500–12,500
TypeFreelance project
LocationRemote
Posted2 hours ago
I need a complete WhatsApp Business automation that lets my bakery handle three things smoothly inside one chat flow: customers should be able to place orders, receive occasional promotional broadcasts, and ask quick support questions without waiting for a human on standby.
Flow requirements
• Ordering happens through preset menus and options. A customer taps “Cakes”, sees the flavours with prices, chooses size, quantity, delivery or pickup, and confirms. No free-text parsing—just clean button selections that eliminate typing errors.
• Every menu item must appear with a thumbnail image so shoppers can see what they’re buying before they confirm.
• After checkout, the bot should summarise the cart, capture name, phone, preferred collection time, then push the order to the Google Sheet or similar endpoint we agree on so my kitchen sees it instantly.
Promotions & support
I will craft my own promo copy, but the system has to let me segment past buyers (e.g. “cupcake lovers”) and broadcast a message with one click while respecting WhatsApp’s opt-in rules. If a customer replies with a question, the automation serves canned replies first and escalates to live chat only when necessary.
Tech & hand-off
Twilio, WATI, or the official WhatsApp Cloud API are all fine as long as the final build sits on a scalable platform and I get full admin access plus clear instructions for future edits. Deliverables are:
1. Fully configured WhatsApp bot with ordering, promo, and support flows live on my number
2. Media-rich menu uploaded and tested
3. Connection to the order sheet or dashboard completed
4. Step-by-step guide (video or PDF) so I can tweak items later
The project is done when a new customer can open WhatsApp, browse the visual menu, place an order, get a confirmation, and I see that order in the back-end sheet—no bugs, no manual intervention.
Mumbai based only
Flow requirements
• Ordering happens through preset menus and options. A customer taps “Cakes”, sees the flavours with prices, chooses size, quantity, delivery or pickup, and confirms. No free-text parsing—just clean button selections that eliminate typing errors.
• Every menu item must appear with a thumbnail image so shoppers can see what they’re buying before they confirm.
• After checkout, the bot should summarise the cart, capture name, phone, preferred collection time, then push the order to the Google Sheet or similar endpoint we agree on so my kitchen sees it instantly.
Promotions & support
I will craft my own promo copy, but the system has to let me segment past buyers (e.g. “cupcake lovers”) and broadcast a message with one click while respecting WhatsApp’s opt-in rules. If a customer replies with a question, the automation serves canned replies first and escalates to live chat only when necessary.
Tech & hand-off
Twilio, WATI, or the official WhatsApp Cloud API are all fine as long as the final build sits on a scalable platform and I get full admin access plus clear instructions for future edits. Deliverables are:
1. Fully configured WhatsApp bot with ordering, promo, and support flows live on my number
2. Media-rich menu uploaded and tested
3. Connection to the order sheet or dashboard completed
4. Step-by-step guide (video or PDF) so I can tweak items later
The project is done when a new customer can open WhatsApp, browse the visual menu, place an order, get a confirmation, and I see that order in the back-end sheet—no bugs, no manual intervention.
Mumbai based only
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