Automotive Service Advisor

Job Description:
JOB OVERVIEW
MUST HAVE: Automotive Technician or Mechanic Experience
The role of the Service Advisor I is to manage maintenance repairs on behalf of Wheels and within our clients’ parameters. This specialized/technical position will spend most of the time negotiating with vendors on proper repair procedures, cost effective pricing, and vehicle downtime. While approving repairs on our client’s behalf, special attention must be given to ensure specific Client instructions and approval parameters are followed. When Fleet authorization is required, the Service Advisor I should use a consultative approach, including providing a repair recommendation.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
Authorize mechanical repairs on behalf of Wheels’ Clients

Ensure safety related and scheduled repairs are completed.

Approve proper repair based on mileage, months in service, and prior repair history.

Negotiate the cost of repair to the published fleet price or the pre-negotiated Wheels Network rates & times.

Adhere to current parts and labor reference guides for parts pricing and labor times.

Manage Client authorizations limits and instructions.

Conduct proper follow up on all down vehicles and pending transactions.

Resolve transaction discrepancies with vendors.

Escalate all Client approvals to team lead or mentor, when appropriate

Document Client savings

Clearly and accurately document transaction in activity log

Submit all component failures repaired at dealerships to the warranty team that qualify for goodwill adjustments.

Adhere to contact center scheduling and performance metrics.

Meet key performance indicators on quality & transactional performance (e.g., coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)

Understanding of Driver Services, Network Management, MAP & Collision functions

General knowledge of all Wheels departments

Other duties may be assigned.

Desired Behaviors:
Reliable

Adaptable

Decision maker

Team player

Results oriented.

Cooperative

Adaptable / flexible

Supportive of decision making

Delivers on commitments.

Remain educated and involved in industry activities.

Able to work flexible schedule to support hours of operation (may include weekends)

LEADERSHIP RESPONSIBILITIES
This position has no managerial responsibilities.

COMPETENCIES - SKILLS
Technical knowledge of automotive repair

Customer service oriented

Clear, concise communication, both verbally and in writing

Creative and efficient problem solving

Negotiation

Experience with industry labor guides, such as AllData

Ability to interpret Client specific instructions.

Proficient in Windows and Microsoft Office (Outlook)

EDUCATION AND EXPERIENCE

One (1) to two (2) years automotive experience or equivalent technical education

High School diploma or equivalent required

Fleet industry experience a plus

Some college preferred

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work Environment: This is a remote position.
Positions Type/Standard Schedule: Call center to 6am to 10pm EST - 40 hour workweek - most likely nights and weekend. Saturday or Sunday. same shift for at least a year.
Travel: No Travel required for this position
Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
#L1-REMOTE
#MD
Our Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.
Pay Range:
40,500-$56,700The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO Statement

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Wheels applies AI-based analysis to application materials to help assess fitness for hire for the specific job being applied for and to recommend job postings that align with the candidate’s skills, by comparing the candidate’s skills to the characteristics and qualifications listed in job postings and/or criteria established by Wheels’ hiring team.
Originally posted on Himalayas