Australian Email Support Representative

I need a reliable Australian-based professional to handle our customer service inbox. All interactions are through email only and revolve around general inquiries—things like order status, basic product questions, and simple policy clarifications. Clear, friendly written English is essential, as is the ability to reply within our business hours (9 am–5 pm AEST).

You’ll receive access to our shared mailbox, a brief brand guide, and template responses to get you started. From there I expect you to:
• Monitor the inbox throughout the day and keep response times under two hours.
• Personalise each reply so it feels human, not scripted.
• Flag any unusual issues or negative trends so I can step in early.

A weekly summary of common questions and any suggested improvements will round out the role. If you communicate well, meet deadlines, and genuinely enjoy helping people, I’m keen to hear how you’d approach this.