Associate Instructional Designer
TypeFull-time job
LocationSerbia
Posted2 hours ago
Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.
Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.
Job Summary
Role Purpose
The Associate Instructional Designer develops engaging and effective training programs focused on Candescent software applications and tools to be used by Candescent employees and customers. This role involves designing instructional content that supports learners in mastering technical processes and systems. This position requires strong organizational skills, attention to detail, and the ability to balance multiple priorities while producing high-quality instructional content.
Key Responsibilities and Deliverables
What you will be responsible for and what you will do
Create and deliver on-demand and live virtual training that simplifies complex software concepts into clear, user-friendly learning experiences
Manage the onboarding program for Candescent’s Client Care team, including delivering live virtual sessions and coordinating with Care managers
Create and deliver on-demand and live webinars on soft skills essential for Client Care’s success
Design and develop in a variety of formats: mainly self-paced on demand courses, videos and job aids, but occasionally live webinars; record courses and videos
Develop assessment tools (e.g. tests) to evaluate participant comprehension
Over the course of a project, the instructional designer is expected to:
Utilize their knowledge of instructional design principles and adult learning theory to train business and software concepts effectively
Manage multiple projects effectively, work independently, perform under pressure and deliver high quality results on time
Access and use subject matter experts in other departments to determine content and scope of training
Incorporate instructional design process methodology: audience analysis, job tasks, storyboards, flowcharts, performance objectives, testing strategies, and learning activities
Utilize AI where appropriate in the design and development process
Participate in internal material reviews before distributing new learning content broadly
Deliver live webinars where appropriate
Continuously evaluate, enhance, and improve training materials
In addition, the instructional designer will contribute to the team and company by:
Looking for opportunities to innovate processes, tools and training design
Actively contributing to departmental meta work such as template designs and processes improvements
Demonstrating strong interpersonal skills including written, verbal and non-verbal communication skills
Qualifications and Experience
Bachelor’s Degree (instructional design, business, communications or related field preferred)
Minimum 4-5 years’ experience as an instructional designer focused on eLearning required, preferably in the software industry
Demonstrates a thorough understanding of instructional design and adult learning theory, strategies, and techniques
Demonstrates native proficiency in both written and spoken English
Proficient in Articulate 360, Copilot, Camtasia, Snagit, Microsoft Office Suite and online collaboration software such as Teams (or equivalent software)
Proficient in using AI to design training courses and in everyday work
Excellent project management skills
High motivation, ability to work independently, perform under pressure and deliver results on time
Excellent verbal, writing and composition skills, solid research and interviewing skills, and solid technical ability; must be able to communicate effectively with diverse learning audiences who will participate in training projectsJob Summary
Role Purpose
The Associate Instructional Designer develops engaging and effective training programs focused on Candescent software applications and tools to be used by Candescent employees and customers. This role involves designing instructional content that supports learners in mastering technical processes and systems. This position requires strong organizational skills, attention to detail, and the ability to balance multiple priorities while producing high-quality instructional content.
Key Responsibilities and Deliverables
What you will be responsible for and what you will do
Create and deliver on-demand and live virtual training that simplifies complex software concepts into clear, user-friendly learning experiences
Manage the onboarding program for Candescent’s Client Care team, including delivering live virtual sessions and coordinating with Care managers
Create and deliver on-demand and live webinars on soft skills essential for Client Care’s success
Design and develop in a variety of formats: mainly self-paced on demand courses, videos and job aids, but occasionally live webinars; record courses and videos
Develop assessment tools (e.g. tests) to evaluate participant comprehension
Over the course of a project, the instructional designer is expected to:
Utilize their knowledge of instructional design principles and adult learning theory to train business and software concepts effectively
Manage multiple projects effectively, work independently, perform under pressure and deliver high quality results on time
Access and use subject matter experts in other departments to determine content and scope of training
Incorporate instructional design process methodology: audience analysis, job tasks, storyboards, flowcharts, performance objectives, testing strategies, and learning activities
Utilize AI where appropriate in the design and development process
Participate in internal material reviews before distributing new learning content broadly
Deliver live webinars where appropriate
Continuously evaluate, enhance, and improve training materials
In addition, the instructional designer will contribute to the team and company by:
Looking for opportunities to innovate processes, tools and training design
Actively contributing to departmental meta work such as template designs and processes improvements
Demonstrating strong interpersonal skills including written, verbal and non-verbal communication skills
Qualifications and Experience
Bachelor’s Degree (instructional design, business, communications or related field preferred)
Minimum 4-5 years’ experience as an instructional designer focused on eLearning required, preferably in the software industry
Demonstrates a thorough understanding of instructional design and adult learning theory, strategies, and techniques
Demonstrates native proficiency in both written and spoken English
Proficient in Articulate 360, Copilot, Camtasia, Snagit, Microsoft Office Suite and online collaboration software such as Teams (or equivalent software)
Proficient in using AI to design training courses and in everyday work
Excellent project management skills
High motivation, ability to work independently, perform under pressure and deliver results on time
Excellent verbal, writing and composition skills, solid research and interviewing skills, and solid technical ability; must be able to communicate effectively with diverse learning audiences who will participate in training projects
Must be able to work 2 pm - 10 pm
Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
Originally posted on Himalayas
Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.
Job Summary
Role Purpose
The Associate Instructional Designer develops engaging and effective training programs focused on Candescent software applications and tools to be used by Candescent employees and customers. This role involves designing instructional content that supports learners in mastering technical processes and systems. This position requires strong organizational skills, attention to detail, and the ability to balance multiple priorities while producing high-quality instructional content.
Key Responsibilities and Deliverables
What you will be responsible for and what you will do
Create and deliver on-demand and live virtual training that simplifies complex software concepts into clear, user-friendly learning experiences
Manage the onboarding program for Candescent’s Client Care team, including delivering live virtual sessions and coordinating with Care managers
Create and deliver on-demand and live webinars on soft skills essential for Client Care’s success
Design and develop in a variety of formats: mainly self-paced on demand courses, videos and job aids, but occasionally live webinars; record courses and videos
Develop assessment tools (e.g. tests) to evaluate participant comprehension
Over the course of a project, the instructional designer is expected to:
Utilize their knowledge of instructional design principles and adult learning theory to train business and software concepts effectively
Manage multiple projects effectively, work independently, perform under pressure and deliver high quality results on time
Access and use subject matter experts in other departments to determine content and scope of training
Incorporate instructional design process methodology: audience analysis, job tasks, storyboards, flowcharts, performance objectives, testing strategies, and learning activities
Utilize AI where appropriate in the design and development process
Participate in internal material reviews before distributing new learning content broadly
Deliver live webinars where appropriate
Continuously evaluate, enhance, and improve training materials
In addition, the instructional designer will contribute to the team and company by:
Looking for opportunities to innovate processes, tools and training design
Actively contributing to departmental meta work such as template designs and processes improvements
Demonstrating strong interpersonal skills including written, verbal and non-verbal communication skills
Qualifications and Experience
Bachelor’s Degree (instructional design, business, communications or related field preferred)
Minimum 4-5 years’ experience as an instructional designer focused on eLearning required, preferably in the software industry
Demonstrates a thorough understanding of instructional design and adult learning theory, strategies, and techniques
Demonstrates native proficiency in both written and spoken English
Proficient in Articulate 360, Copilot, Camtasia, Snagit, Microsoft Office Suite and online collaboration software such as Teams (or equivalent software)
Proficient in using AI to design training courses and in everyday work
Excellent project management skills
High motivation, ability to work independently, perform under pressure and deliver results on time
Excellent verbal, writing and composition skills, solid research and interviewing skills, and solid technical ability; must be able to communicate effectively with diverse learning audiences who will participate in training projectsJob Summary
Role Purpose
The Associate Instructional Designer develops engaging and effective training programs focused on Candescent software applications and tools to be used by Candescent employees and customers. This role involves designing instructional content that supports learners in mastering technical processes and systems. This position requires strong organizational skills, attention to detail, and the ability to balance multiple priorities while producing high-quality instructional content.
Key Responsibilities and Deliverables
What you will be responsible for and what you will do
Create and deliver on-demand and live virtual training that simplifies complex software concepts into clear, user-friendly learning experiences
Manage the onboarding program for Candescent’s Client Care team, including delivering live virtual sessions and coordinating with Care managers
Create and deliver on-demand and live webinars on soft skills essential for Client Care’s success
Design and develop in a variety of formats: mainly self-paced on demand courses, videos and job aids, but occasionally live webinars; record courses and videos
Develop assessment tools (e.g. tests) to evaluate participant comprehension
Over the course of a project, the instructional designer is expected to:
Utilize their knowledge of instructional design principles and adult learning theory to train business and software concepts effectively
Manage multiple projects effectively, work independently, perform under pressure and deliver high quality results on time
Access and use subject matter experts in other departments to determine content and scope of training
Incorporate instructional design process methodology: audience analysis, job tasks, storyboards, flowcharts, performance objectives, testing strategies, and learning activities
Utilize AI where appropriate in the design and development process
Participate in internal material reviews before distributing new learning content broadly
Deliver live webinars where appropriate
Continuously evaluate, enhance, and improve training materials
In addition, the instructional designer will contribute to the team and company by:
Looking for opportunities to innovate processes, tools and training design
Actively contributing to departmental meta work such as template designs and processes improvements
Demonstrating strong interpersonal skills including written, verbal and non-verbal communication skills
Qualifications and Experience
Bachelor’s Degree (instructional design, business, communications or related field preferred)
Minimum 4-5 years’ experience as an instructional designer focused on eLearning required, preferably in the software industry
Demonstrates a thorough understanding of instructional design and adult learning theory, strategies, and techniques
Demonstrates native proficiency in both written and spoken English
Proficient in Articulate 360, Copilot, Camtasia, Snagit, Microsoft Office Suite and online collaboration software such as Teams (or equivalent software)
Proficient in using AI to design training courses and in everyday work
Excellent project management skills
High motivation, ability to work independently, perform under pressure and deliver results on time
Excellent verbal, writing and composition skills, solid research and interviewing skills, and solid technical ability; must be able to communicate effectively with diverse learning audiences who will participate in training projects
Must be able to work 2 pm - 10 pm
Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
Originally posted on Himalayas
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