Associate Customer Support Representative
Budget / Salary₹600,000–750,000
TypeFull-time job
LocationIndia
Posted3 hours ago
About DeleteMe, The Online Privacy Company
DeleteMe is the online privacy company that makes easy-to-use tools for consumers and businesses to
control what personal information companies, third parties, and what other people see about them
online.
DeleteMe is a rapidly growing SaaS privacy business operating globally and remotely / WFH – we are
the emerging leader based on # customers and $ revenues in a fast-growing nascent category of
consumer and enterprise security Privacy Services. What we do - our mission - matters because we are
restoring a sense of privacy, fairness, and control of personal data in the possession of others. Easier,
simpler, control underpinned by a suite of new data privacy laws being passed worldwide will play a
part in greater personal security, and freedom, and in stronger democracies in an era where data
collection is at unprecedented levels. This is what our work and brand stand for and we are building a
large, sustainable, for-profit business to catalyze this. We have strong B2C and B2B businesses with
respective product offerings informed by feedback from an active customer base growing between 30%
and 200% year/year. DeleteMe is well-capitalized: profitable for the last three years with an 8-figure
balance sheet and large-scale venture firms as investors.
DeleteMe is led by a passionate team, backed by premier investment firms, and supercharged by a
strong mission to empower consumers with privacy.
Job Summary:
The Associate Customer Support Representative reports directly to the Customer Support Team Lead.
This role is responsible for interacting with existing and potential customers. After extensive training
in this role, the Associate Customer Support Representative will respond to support requests via
Zendesk to resolve support concerns and answer pre-sale inquiries.
Job Schedule & Work Environment:
Employees will work 11 am to 8 pm EST Monday to Friday
Must have a minimum of 1 year of call center or other support experience interacting with US customers
Job Responsibilities
Educate customers on privacy best practices
Document information about the case, resolution, or feedback in order to help inform the strategic direction of the company
Partner with internal teams to resolve complex issues while championing our customers’ needs throughout the process
Resolve inquiries received via web, email, phone, and internal ticketing system within department and team service level goals
Identify potential user interface issues
Elevate customer issues that cannot be resolved to the DeleteMe Support team lead.
Job Requirements:
Previous experience in customer support or a similar role
Strong communication and interpersonal skills, including written skills
Adept in troubleshooting, problem-solving, and critical thinking
Passion for learning and an ability to communicate complex issues in a clear and educational
manner
Ability to adapt to rapid changes in the workplace
Proficient in using technology and navigating multiple systems
What We Offer
Comprehensive health benefits – Group Medical Coverage (GMC),Personal accident insurance and group term life insurance
Flexible work schedule
Provident Fund (PF)
Gratuity
Night Shit Allowance
Food Allowance
Cab Allowance
Paid time off – 18 days of earned leave annually to rest and recharge.
Sick leave – 12 days per year to support employee health and well-being.
Company-paid holidays – 10 national and festival holidays annually.
Parental leave benefits – 26 weeks of maternity leave, 2 weeks of paternity leave, and adoption leave as per company policy.
Childcare expense reimbursement – Supporting working parents.
Learning and development support – Complimentary access to Udemy for continuous learning and professional growth.
Annual performance bonus
Originally posted on Himalayas
DeleteMe is the online privacy company that makes easy-to-use tools for consumers and businesses to
control what personal information companies, third parties, and what other people see about them
online.
DeleteMe is a rapidly growing SaaS privacy business operating globally and remotely / WFH – we are
the emerging leader based on # customers and $ revenues in a fast-growing nascent category of
consumer and enterprise security Privacy Services. What we do - our mission - matters because we are
restoring a sense of privacy, fairness, and control of personal data in the possession of others. Easier,
simpler, control underpinned by a suite of new data privacy laws being passed worldwide will play a
part in greater personal security, and freedom, and in stronger democracies in an era where data
collection is at unprecedented levels. This is what our work and brand stand for and we are building a
large, sustainable, for-profit business to catalyze this. We have strong B2C and B2B businesses with
respective product offerings informed by feedback from an active customer base growing between 30%
and 200% year/year. DeleteMe is well-capitalized: profitable for the last three years with an 8-figure
balance sheet and large-scale venture firms as investors.
DeleteMe is led by a passionate team, backed by premier investment firms, and supercharged by a
strong mission to empower consumers with privacy.
Job Summary:
The Associate Customer Support Representative reports directly to the Customer Support Team Lead.
This role is responsible for interacting with existing and potential customers. After extensive training
in this role, the Associate Customer Support Representative will respond to support requests via
Zendesk to resolve support concerns and answer pre-sale inquiries.
Job Schedule & Work Environment:
Employees will work 11 am to 8 pm EST Monday to Friday
Must have a minimum of 1 year of call center or other support experience interacting with US customers
Job Responsibilities
Educate customers on privacy best practices
Document information about the case, resolution, or feedback in order to help inform the strategic direction of the company
Partner with internal teams to resolve complex issues while championing our customers’ needs throughout the process
Resolve inquiries received via web, email, phone, and internal ticketing system within department and team service level goals
Identify potential user interface issues
Elevate customer issues that cannot be resolved to the DeleteMe Support team lead.
Job Requirements:
Previous experience in customer support or a similar role
Strong communication and interpersonal skills, including written skills
Adept in troubleshooting, problem-solving, and critical thinking
Passion for learning and an ability to communicate complex issues in a clear and educational
manner
Ability to adapt to rapid changes in the workplace
Proficient in using technology and navigating multiple systems
What We Offer
Comprehensive health benefits – Group Medical Coverage (GMC),Personal accident insurance and group term life insurance
Flexible work schedule
Provident Fund (PF)
Gratuity
Night Shit Allowance
Food Allowance
Cab Allowance
Paid time off – 18 days of earned leave annually to rest and recharge.
Sick leave – 12 days per year to support employee health and well-being.
Company-paid holidays – 10 national and festival holidays annually.
Parental leave benefits – 26 weeks of maternity leave, 2 weeks of paternity leave, and adoption leave as per company policy.
Childcare expense reimbursement – Supporting working parents.
Learning and development support – Complimentary access to Udemy for continuous learning and professional growth.
Annual performance bonus
Originally posted on Himalayas
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