Assistant Vice President Technology - Database.MGN Egypt -Technical Services.Tec

Job Purpose:

Ensure service stability, uptime of the systems under the portfolio as per the agreed SLA

Provide L2/L3 support in the respective support area and act on technical escalations

Provide guidance and technical insights to the team for continuous improvements

Maintain systems in adherence with the audit and compliance requirements

Lead and manage the technical team supporting database platforms

Advice management team to take cost conscious decisions.

Key Result Area:

Service uptime and better customer experience

Systems Security and adherence to patching cadence

Project Management and documentation

Ontime Implementation support for new baselines and policies

Compliance to Mashreq information security policies security baselines Database performance tuning

Experience:

10+ years of experience in database platforms support in a large-scale environment

Skills in architecting, implementing and providing post implementation support Ensure on time service delivery to internal and external customers Exposure and knowledge of large-scale production support.

Exposure in large-scale upgrades, migrations and transitions in the support area.

Security implementation of the products coming under the portfolio

Problem, Incident, escalation and change management in line with ITIL process Adoption of new database technologies and open source database support Strong Technical Skills in below solutions:

MS SQL as major and Oracle Database Platforms with hands on experience

SQL Always ON

SQL server Database Administration (backup and recovery, SQL installation, SQL Patching)

Database Performance turning

Security implementation

Handson Experience in Oracle database administration like Installation, patching and Backup & Recovery

Database capacity management, purging and other maintenance tasks

Originally posted on Himalayas