Assistant Manager, eCommerce Product and Customer Experience
TypeFull-time job
LocationUnited States
Posted1 hour ago
Essential Functions and Responsibilities:
Assist with web design and development agency on all ecommerce projects
Assist with the management of the ecommerce platform release cycle including business case, feature prioritization, requirements, design, use cases, mockups, process maps, testing, and implementation
Pitch, build, and test website functionality and tools to increase site performance, user experience, and overall revenue
Assist with the management of the day-to-day site operations working with other functional support areas including, IT, Marketing, Distribution, and Customer Engagement Center (CEC)
Work with commercial team members to appropriately represent Hotels branding, campaigns, and hotel attributes
Ability to analyze website data and distill customer insights, customer struggle points, and conversion opportunities
Collaborate with Manager Ecommerce & Channel Marketing on A/B and Multivariate testing opportunities
Collaborate with Distribution and CEC Team to optimize platform functionality and customer experience
Collaborate with Digital Marketing Team on digital media campaign positioning on website
Prepare weekly, monthly, and quarterly reporting and analysis. Ability to communicate complicated trends and analysis data to multiple stakeholders
Required Qualifications:
Experience working with custom and off-the-shelf Content Management Systems
Familiarity with Google Analytics and Adobe Omniture
Strong proficiency with task sequencing, dependencies, and third-party vendor responsibilities for eCommerce platform implementation projects
Experience with design and server-side languages such as HTML, CSS, JavaScript
Working knowledge of SEO best practices
Excellent written and verbal skills
Ability to work independently and demonstrate keen attention to details
Manages prioritization, can meet deadlines, and be flexible based on business requirements
Preferred Qualifications:
Experience in UX and mobile design
Project and product management certifications
Project management software experience (MS Project or equivalent)
Familiarity with Sabre SynXis CRS, Oracle Opera database, and Hospitality (Micros) products
Ecommerce payment solutions experience
Originally posted on Himalayas
Assist with web design and development agency on all ecommerce projects
Assist with the management of the ecommerce platform release cycle including business case, feature prioritization, requirements, design, use cases, mockups, process maps, testing, and implementation
Pitch, build, and test website functionality and tools to increase site performance, user experience, and overall revenue
Assist with the management of the day-to-day site operations working with other functional support areas including, IT, Marketing, Distribution, and Customer Engagement Center (CEC)
Work with commercial team members to appropriately represent Hotels branding, campaigns, and hotel attributes
Ability to analyze website data and distill customer insights, customer struggle points, and conversion opportunities
Collaborate with Manager Ecommerce & Channel Marketing on A/B and Multivariate testing opportunities
Collaborate with Distribution and CEC Team to optimize platform functionality and customer experience
Collaborate with Digital Marketing Team on digital media campaign positioning on website
Prepare weekly, monthly, and quarterly reporting and analysis. Ability to communicate complicated trends and analysis data to multiple stakeholders
Required Qualifications:
Experience working with custom and off-the-shelf Content Management Systems
Familiarity with Google Analytics and Adobe Omniture
Strong proficiency with task sequencing, dependencies, and third-party vendor responsibilities for eCommerce platform implementation projects
Experience with design and server-side languages such as HTML, CSS, JavaScript
Working knowledge of SEO best practices
Excellent written and verbal skills
Ability to work independently and demonstrate keen attention to details
Manages prioritization, can meet deadlines, and be flexible based on business requirements
Preferred Qualifications:
Experience in UX and mobile design
Project and product management certifications
Project management software experience (MS Project or equivalent)
Familiarity with Sabre SynXis CRS, Oracle Opera database, and Hospitality (Micros) products
Ecommerce payment solutions experience
Originally posted on Himalayas
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