Asset Registration Technician (ART), Field Services

Overview
Are you someone who has customer service skills and can multitask? Are you a well-spoken individual with polished written communication skills? Are you able to interact with multiple levels of personnel including mortgage bankers, local municipalities and vendors? ServiceLink, one of the top providers in the mortgage services industry, seeks someone with your skills and talents. Now is the time to join our team and become a part of something big.
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
A DAY IN THE LIFE
In this role, you will…

Be responsible for completing client and vendor work for registration, renewals, code violations and de-registrations

Maintain a daily portfolio as well as update production logs, database and client systems

Determine and handle property registration

Support daily interaction with clients

Maintain close relationships to ensure the success of the business

Respond to client emails in a timely and consistent manner

WHO YOU ARE
You possess …
· Multitasking skills

Polished Customer Service skills

Polished written communication skills

The ability to interact with your team as a contributing member

. The ability to interact professionally with clients
Responsibilities

Gather tasks from daily portfolio and filter against registration database

Determine registration by reviewing loan history and client system of record

Determine which municipality property is located, property eligibility for registration, and if property requires single posting

Complete property registration form and compile additional documents required to register

· Request checks from Accounting

Create work orders for billing and signage

File registration packet in client folder and coordinate signature of registration forms

Maintain production log on master workbook format

Update all notes, fields and files for reporting in database

Review client loan history and update client system of record

Add all applicable notes and dates for registration in client system of record

Respond to all client emails within two (2) hours

Monitor client renewals and review file for re-registration

Complete re-registration per client and municipality guidelines

Review loan history, FieldScape, and client system of record for code violations

Combine background for client and email client with copy of code violation

Review loan history, client system of record, and registration database for de-registrations

Collect necessary documentation for municipality

Submit deregistration packet to municipality and provide copy to client

Perform all other duties as assigned

Qualifications
. High School diploma or equivalent required

Previous office and computer experience required, specifically Microsoft systems

Excellent communication skills required

Strong PC, typing and internet navigation skills required

Strong verbal and written communication required

Strong analytical, organizational and multitasking skills required

Basic knowledge of mortgage terms preferred

Knowledge of property management, construction, and property insurance preferred

Mortgage servicing and default servicing knowledge and/or experience preferred

Basic understanding of local laws and ordnances regarding property condition a plus

Completion of client registration, guidelines and business rules, user review guide, classroom training, system training, and side by side training required

Originally posted on Himalayas