Airbnb Chatbot Monitor & Guest Support
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted1 hour ago
I run a New York Airbnb with an AI assistant that already answers booking inquiries and check-in instructions smoothly. Whenever the bot hesitates—typically around odd check-in/out situations—I need a human to step in through the IGMS App, reply to the guest, and keep the conversation moving.
Messages arrive at unpredictable times, so you would simply watch your notifications and jump in when the bot flags confusion. Altogether it averages 30–45 minutes spread across the day, and every reply must land within one hour. Clear, friendly written English is essential; if a guest wants a dinner recommendation or something similar, feel free to help, but the core task is making sure arrival and departure go off without a hitch.
Deliverables:
• Respond to flagged chats within 60 minutes
• Resolve or escalate any issue the bot cannot handle
• Tag the conversation so I can retrain the AI later
Stable internet, a phone or computer, and confidence using IGMS are all you need.
Messages arrive at unpredictable times, so you would simply watch your notifications and jump in when the bot flags confusion. Altogether it averages 30–45 minutes spread across the day, and every reply must land within one hour. Clear, friendly written English is essential; if a guest wants a dinner recommendation or something similar, feel free to help, but the core task is making sure arrival and departure go off without a hitch.
Deliverables:
• Respond to flagged chats within 60 minutes
• Resolve or escalate any issue the bot cannot handle
• Tag the conversation so I can retrain the AI later
Stable internet, a phone or computer, and confidence using IGMS are all you need.
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