AI Politeness Training for Support

I’m looking for a trainer who can design and run a short, practical programme that shows my customer service staff how to use AI-powered guidance to speak more politely—especially when a caller is upset or a ticket turns into a complaint.

What I need from you
• A concise curriculum that zeroes in on calm, courteous language for complaint handling.
• Real-world examples and role-play prompts that can be fed into chatbots or voice simulators so the team can practise in a risk-free setting.
• Clear take-home reference sheets: phrases to avoid, tone-softening alternatives, and quick empathy checks.
• A live (or well-produced recorded) session that walks the team through each technique, then gives them hands-on practice using conversational AI tools.

Acceptance criteria
• Staff finish the session with at least three AI-assisted techniques they can recall and demonstrate.
• All materials are delivered in editable format (Slides or Docs + any prompt libraries).
• The final run-through leaves time for Q&A and a quick knowledge check quiz.

If you’ve helped frontline teams master polite language—preferably with AI chat or voice tools—let’s talk about scheduling and your suggested approach.