Agents for an Intercom/ZenDesk Competitor

As many of you know, there’s software like Intercom, Zendesk and Tidio. You guys are familiar with ticketing software like Help Desk, Intercom and Zendesk. We’ve built an alternative to these help desk apps, and we need customer support agents to work inside the platform, managing the tickets, chats, calls and video calls that come in from our first customers.

We’re building a competitor to these apps. We’re not going to reveal the product here, but if you’re interested in this opportunity, we’re starting with a small budget, and this could turn into something much larger.

What you’ll be doing:

Answering live chats from customers on the website
Taking voice calls and video calls with customers right from the website, no phone needed
Joining booked calls customers schedule with the team
Seeing a customer’s screen (with their permission) to walk them through a problem
Replying to voice messages customers send in the chat
Managing and replying to support tickets that come in by email, chat and contact forms
Picking up conversations our AI assistant hands over when a customer needs a real person
Helping first-time customers get set up and understand the product
Passing bugs and anything technical on to our team with clear details
Keeping response times fast and customers happy

What we’re looking for:

Experience with help desk software like Intercom, Zendesk, Tidio or similar
Strong written and spoken English, friendly and clear
Comfortable on camera and on calls with customers
A good microphone, webcam and a stable internet connection
Someone who shows up on time, every time, and doesn’t disappear
Able to learn a new product quickly and explain it simply
Comfortable working on your own without being chased

We need a reliable team, and no one has proved reliable out of the 100+ applicants we’ve interviewed. If you’re the kind of person who does what they say they’ll do, we want to hear from you. Start small with us, prove yourself, and you’ll grow with the company as it gets bigger.

To apply: tell us about your support experience, which help desk tools you’ve used, whether you’ve done customer calls or video calls before, and what hours you’re available. Start your message with the word “reliable” so we know you read the whole post.