Agentic Technical Lead (Remote, Any Location, ES)

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we are the team behind the best experiences for more than 750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver seamless, AI-driven experiences in the moments that matter.
As AI becomes increasingly agentic and autonomous, we are building a platform to orchestrate intelligent workflows that automate complex business processes at scale.

Job Summary

We are looking for an Agentic Technical Lead to own the agentic systems framework — the platform and tooling that enables technical teams across the organization to build, configure, evaluate, and deploy agentic systems for their own use cases.You will architect and ship the infrastructure that makes agentic development self-service and production-safe: configuration interfaces where developers define system prompts and models for each agent component, end-to-end evaluation pipelines with predefined metrics, dataset creation and experiment management via LangFuse, and iterative workflows that take teams from prototype to production. You will define how MCP Servers and Clients are templated via Backstage, ensuring governance and visibility over all deployed agentic systems. You will continuously expand the framework's capabilities so teams can build increasingly sophisticated agents without reinventing infrastructure.The stack includes LangGraph for orchestration, LangFuse for observability and evaluation, and AWS infrastructure for scale. This role requires deep expertise in LLMs and agentic systems, strong architectural thinking, and the ability to lead end-to-end in a fast-moving AI environment.

Primary Job Responsibilities

Platform & Framework

Architect the agentic systems framework that other teams use to build, configure, and deploy agents

Build configuration interfaces (e.g., chat-based UIs) for defining system prompts, selecting models, and composing agent topologies

Implement MCP Server and Client templates via Backstage for standardized scaffolding and catalog visibility

Continuously improve the framework — new agent patterns, tool integrations, orchestration abstractions, and reusable components

Evaluation & Testing Infrastructure

Build end-to-end evaluation pipelines with predefined quantitative metrics (accuracy, latency, cost, task completion) and qualitative assessments (coherence, safety, user satisfaction)

Enable dataset creation in LangFuse, LLM-as-judge pipelines, and experiment management workflows so teams can configure, evaluate, iterate, and ship with confidence

Define reference evaluation standards that teams can use out of the box and extend for their use cases

Observability & Production

Implement observability via LangFuse — execution tracing, cost tracking, quality drift monitoring across all deployed agents

Design dashboards and alerting for performance, anomalies, and drift detection

Own production reliability of the framework and its core components

Technical Leadership

Own the technical vision and roadmap for the platform

Lead design decisions from prototype through production, including release cycles and rollback strategies

Mentor engineers on agentic patterns, evaluation practices, and framework usage

Build reference agentic systems that serve as templates for adopting teams

Collaboration

Work with adopting teams to onboard them, understand their needs, and feed requirements into the platform roadmap

Collaborate with ML, data, product, and DevOps teams to ensure the framework meets real needs at scale

Stay current with advances in agentic AI, evaluation methodology, and developer tooling

Skills / Abilities / Knowledge

Experience

8+ years in machine learning engineering or applied ML

4+ years hands-on with LLMs (fine-tuning, prompt engineering, integration, deployment)

2+ years building and shipping agentic systems in production, end-to-end

Proven experience building platforms or tooling used by other engineering teams

Deep experience with evaluation frameworks — dataset creation, metric definition, LLM-as-judge implementations

Required

Strong proficiency in Python

Hands-on experience with LangGraph, LangFuse, and MCP Servers/Clients

Deep understanding of LLM integration patterns: tool calling, structured outputs, prompt chaining, RAG

Strong evaluation methodology knowledge for generative AI and agentic systems

Experience with relational databases (PostgreSQL or similar)

Excellent debugging and system-level thinking across multi-step agent executions

Comfortable in Agile, fast-paced environments with evolving requirements

Nice to have

AWS (compute, storage, networking, IAM)

Vector databases (Pinecone, Weaviate, Qdrant, pgvector)

Graph databases (Neo4j or similar)

Product-facing system experience — shipping features, measuring impact

NLP background — particularly speech-to-text, transcription, or diarization

Backstage or similar internal developer portals

Kubernetes and CI/CD pipelines

Skills

Education

Master's degree or higher in Computer Science, Machine Learning, or a related field — or equivalent practical experience.

Languages

Excellent written and conversational English (C1 minimum)

French and Spanish are a plus

Education

Tools & Technologies

LangGraph · LangFuse · MCP Clients & Servers · Backstage · Python · GitLab · Cursor

Our offer

Impactful work: Lead the platform enabling agentic AI adoption across a global organization

Professional growth: Work at the frontier of agentic systems with continuous learning opportunities

Competitive compensation: Attractive salary and benefits package

Collaborative environment: Remote-friendly team with opportunities for travel, training, and industry events

Originally posted on Himalayas