Administrative Support Assistant (Security Systems Industry) - Freelance, Remote
Budget / Salary$7–7
TypeFull-time job
LocationPhilippines
Posted2 hours ago
About the Client
The client operates a security company providing installation, service, and support for security systems, access control, fire alarms, and burglar alarms. The business is led by its owner, John, who personally oversees most core functions — sales, scheduling, administrative work, and reporting — making him deeply hands-on in day-to-day operations.
Why does this role exist?
This role exists because the owner has been carrying too much of the day-to-day administrative load — phone calls, reports, scheduling — while his one existing admin support person is stretched across too many responsibilities at once. The client needs someone who can take structured, well-defined tasks off the office manager's and admin staffer's plates so the owner can redirect his time toward growing the business and landing bigger contracts. This is a support role built to work under clear direction, not to drive independent strategy.
The Impact you’ll make
Phone Client Communication Support
Answer overflow phone calls when the office gets busy
Redirect calls to the right person or department
Manage a shared email inbox, including scheduling meetings and booking site visits for technicians or salespeople
Reports Documentation
Fill out and write inspection reports (e.g., camera inspections, fire alarm inspections)
Help write estimates, permits, and submittals
Data Entry Customer Setup
Fill out subscriber forms to set up new customers in the CRM ("Market")
Keep customer and operational records accurate and up to date
Scheduling Calendar Coordination
Book appointments and site visits
Coordinate scheduling for technicians and salespeople
Marketing Social Media Support
Support basic social media activity aimed at increasing awareness and generating leads
Skills, Knowledge and Expertise
Required:
Experience working in or closely with a security systems company (security systems, access control, fire alarms, or burglar alarms)
Prior experience as a virtual assistant or in an administrative/admin support role
Experience professionally handling business phone calls, including redirecting calls and scheduling appointments
Experience with CRM systems and/or data entry for customer or subscriber setup
Comfortable working under clear direction and supervision, rather than working independently or proactively
Your superpowers are...
Technical skills:
Comfortable managing a business phone line and redirecting calls appropriately
Experience with CRM platforms (ideally similar to "Market") for scheduling, records, and customer setup
Ability to write clear, accurate inspection reports and assist with estimates, permits, and submittals
Basic social media management skills
Soft skills:
Professional, warm, and clear phone presence
Detail-oriented and accurate, especially with reports and data entry
Reliable and consistent — shows up and follows through
Takes direction well and executes tasks as instructed
Stays calm and organized when call volume or workload spikes
WFH Set-Up:
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
You should apply if...
You do your best work with clear instructions and defined responsibilities, rather than figuring things out on your own
You take pride in getting the details right — reports, forms, and data entry that are accurate the first time
You're a steady, professional voice on the phone and in written communication
You're comfortable being one part of a team, reporting to and taking direction from an office manager
You want a stable, structured admin role rather than a highly autonomous one
What to expect...Work Setup:
Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
40 hours per week
Monday-Friday, 9 AM-5 PM Eastern Time
Compensation:
$7 per hour
No benefits package included
Benefits
Originally posted on Himalayas
The client operates a security company providing installation, service, and support for security systems, access control, fire alarms, and burglar alarms. The business is led by its owner, John, who personally oversees most core functions — sales, scheduling, administrative work, and reporting — making him deeply hands-on in day-to-day operations.
Why does this role exist?
This role exists because the owner has been carrying too much of the day-to-day administrative load — phone calls, reports, scheduling — while his one existing admin support person is stretched across too many responsibilities at once. The client needs someone who can take structured, well-defined tasks off the office manager's and admin staffer's plates so the owner can redirect his time toward growing the business and landing bigger contracts. This is a support role built to work under clear direction, not to drive independent strategy.
The Impact you’ll make
Phone Client Communication Support
Answer overflow phone calls when the office gets busy
Redirect calls to the right person or department
Manage a shared email inbox, including scheduling meetings and booking site visits for technicians or salespeople
Reports Documentation
Fill out and write inspection reports (e.g., camera inspections, fire alarm inspections)
Help write estimates, permits, and submittals
Data Entry Customer Setup
Fill out subscriber forms to set up new customers in the CRM ("Market")
Keep customer and operational records accurate and up to date
Scheduling Calendar Coordination
Book appointments and site visits
Coordinate scheduling for technicians and salespeople
Marketing Social Media Support
Support basic social media activity aimed at increasing awareness and generating leads
Skills, Knowledge and Expertise
Required:
Experience working in or closely with a security systems company (security systems, access control, fire alarms, or burglar alarms)
Prior experience as a virtual assistant or in an administrative/admin support role
Experience professionally handling business phone calls, including redirecting calls and scheduling appointments
Experience with CRM systems and/or data entry for customer or subscriber setup
Comfortable working under clear direction and supervision, rather than working independently or proactively
Your superpowers are...
Technical skills:
Comfortable managing a business phone line and redirecting calls appropriately
Experience with CRM platforms (ideally similar to "Market") for scheduling, records, and customer setup
Ability to write clear, accurate inspection reports and assist with estimates, permits, and submittals
Basic social media management skills
Soft skills:
Professional, warm, and clear phone presence
Detail-oriented and accurate, especially with reports and data entry
Reliable and consistent — shows up and follows through
Takes direction well and executes tasks as instructed
Stays calm and organized when call volume or workload spikes
WFH Set-Up:
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
You should apply if...
You do your best work with clear instructions and defined responsibilities, rather than figuring things out on your own
You take pride in getting the details right — reports, forms, and data entry that are accurate the first time
You're a steady, professional voice on the phone and in written communication
You're comfortable being one part of a team, reporting to and taking direction from an office manager
You want a stable, structured admin role rather than a highly autonomous one
What to expect...Work Setup:
Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
40 hours per week
Monday-Friday, 9 AM-5 PM Eastern Time
Compensation:
$7 per hour
No benefits package included
Benefits
Originally posted on Himalayas
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