Account Management (Talent Partner)
TypeFull-time job
LocationUnited States
Posted3 hours ago
This is a remote position.
This is a remote position.
About WorkBetterNow
WorkBetterNow () connects full-time remote professionals living in LATAM who are looking to work with US-based companies. Our professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you're in the right place.
Our Core Values
Put our Talent first - You matter, and we invest in your success
Pursuit of excellence/continuous learning - We embrace growth and constant improvement
Integrity and transparency - We operate with honesty and clear communication
Ownership mentality - You take responsibility and drive results
Growth Mindset - We believe in evolution and embracing challenges
Excellent attitude - We bring positivity and professionalism to everything we do
About the Role
As a Talent Partner, you own the relationship. You're not just a point of contact—you're a strategic advisor who helps clients solve real operational challenges through remote talent, while growing their accounts and protecting long-term retention. This role blends client success, consultative sales, and relationship management into one high-impact position.
Your impact drives four core outcomes: long-term client success, growth in remote professionals per client, referral generation, and client retention.
Key Responsibilities
Be the trusted advisor for your portfolio of clients—the person they call before anyone else
Run regular check-ins that go beyond surface conversations to uncover real value and identify risks early
Get ahead of issues before they escalate into problems
Coach clients on how to lead and manage remote talent effectively
Spot expansion opportunities before clients see them themselves
Ask discovery questions to uncover workload gaps and bottlenecks
Guide clients through adding the right talent to solve real problems—sales through service, never pressure
Move opportunities through a structured pipeline: consultation → interviews → hire
Turn satisfied clients into your best growth engine by introducing them to the WorkBetterNow Referral Partner Program
Monitor client health proactively to catch churn risks early
Resolve concerns proactively and partner on performance management
Lead structured replacement processes when needed, protecting trust even in tough moments
Conduct 15-20 meaningful client conversations per week with focus on quality over quantity
Log every interaction in HubSpot so nothing falls through the cracks
Keep expansion pipelines clear and trackable so any team member could step in seamlessly
Identify trends, patterns, and recurring risks across your accounts
Support process improvements and risk mitigation efforts
Requirements
Live in LATAM or The Caribbean
2+ years of experience in account management, customer success, or B2B sales
Strong relationship-building and communication skills—you know how to read a room (or a Zoom call)
Experience managing multiple client accounts simultaneously
Sharp eye for spotting growth opportunities others might miss
Strong problem-solving and conflict resolution skills
Proven ability to handle confidential information with professionalism and discretion
Strong organizational abilities and work independently
Fluent in English (written and spoken)—able to communicate effectively with US-based teams
Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
CRM proficiency required—hands-on experience managing client relationships and pipelines
Comfort working in a fully remote environment
Preferred Qualifications
HubSpot experience (our primary CRM platform)
Familiarity with VoIP or softphone-based calling platforms
Experience using AI tools and workflows in a professional setting
Background working with or supporting remote/distributed teams
Experience in SaaS, professional services, or staffing/recruitment
Technical Requirements
Processor: Intel 11th Gen (or AMD Ryzen 5000 series) for Windows | M2 for Macs
RAM: 16 GB minimum
Internet: Stable connection of 25-50 Mbps minimum
Benefits
100% remote work—enjoy flexibility of working from home
18 paid vacation days + U.S. federal holidays
Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year)
Supportive, people-first environment where your voice matters
Two in-person team gatherings per year, hosted in your local city
Training and development support to keep your skills current
Work hours: 9:00 am - 6:00 pm EST/CST/MST/PST, with one-hour lunch break
How to Apply
Submit your resume and a brief cover letter describing your relevant account management or client success experience. Include examples of how you've driven growth or retained clients in previous roles.
WorkBetterNow | Remote Jobs for LATAM Professionals
Originally posted on Himalayas
This is a remote position.
About WorkBetterNow
WorkBetterNow () connects full-time remote professionals living in LATAM who are looking to work with US-based companies. Our professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you're in the right place.
Our Core Values
Put our Talent first - You matter, and we invest in your success
Pursuit of excellence/continuous learning - We embrace growth and constant improvement
Integrity and transparency - We operate with honesty and clear communication
Ownership mentality - You take responsibility and drive results
Growth Mindset - We believe in evolution and embracing challenges
Excellent attitude - We bring positivity and professionalism to everything we do
About the Role
As a Talent Partner, you own the relationship. You're not just a point of contact—you're a strategic advisor who helps clients solve real operational challenges through remote talent, while growing their accounts and protecting long-term retention. This role blends client success, consultative sales, and relationship management into one high-impact position.
Your impact drives four core outcomes: long-term client success, growth in remote professionals per client, referral generation, and client retention.
Key Responsibilities
Be the trusted advisor for your portfolio of clients—the person they call before anyone else
Run regular check-ins that go beyond surface conversations to uncover real value and identify risks early
Get ahead of issues before they escalate into problems
Coach clients on how to lead and manage remote talent effectively
Spot expansion opportunities before clients see them themselves
Ask discovery questions to uncover workload gaps and bottlenecks
Guide clients through adding the right talent to solve real problems—sales through service, never pressure
Move opportunities through a structured pipeline: consultation → interviews → hire
Turn satisfied clients into your best growth engine by introducing them to the WorkBetterNow Referral Partner Program
Monitor client health proactively to catch churn risks early
Resolve concerns proactively and partner on performance management
Lead structured replacement processes when needed, protecting trust even in tough moments
Conduct 15-20 meaningful client conversations per week with focus on quality over quantity
Log every interaction in HubSpot so nothing falls through the cracks
Keep expansion pipelines clear and trackable so any team member could step in seamlessly
Identify trends, patterns, and recurring risks across your accounts
Support process improvements and risk mitigation efforts
Requirements
Live in LATAM or The Caribbean
2+ years of experience in account management, customer success, or B2B sales
Strong relationship-building and communication skills—you know how to read a room (or a Zoom call)
Experience managing multiple client accounts simultaneously
Sharp eye for spotting growth opportunities others might miss
Strong problem-solving and conflict resolution skills
Proven ability to handle confidential information with professionalism and discretion
Strong organizational abilities and work independently
Fluent in English (written and spoken)—able to communicate effectively with US-based teams
Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
CRM proficiency required—hands-on experience managing client relationships and pipelines
Comfort working in a fully remote environment
Preferred Qualifications
HubSpot experience (our primary CRM platform)
Familiarity with VoIP or softphone-based calling platforms
Experience using AI tools and workflows in a professional setting
Background working with or supporting remote/distributed teams
Experience in SaaS, professional services, or staffing/recruitment
Technical Requirements
Processor: Intel 11th Gen (or AMD Ryzen 5000 series) for Windows | M2 for Macs
RAM: 16 GB minimum
Internet: Stable connection of 25-50 Mbps minimum
Benefits
100% remote work—enjoy flexibility of working from home
18 paid vacation days + U.S. federal holidays
Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year)
Supportive, people-first environment where your voice matters
Two in-person team gatherings per year, hosted in your local city
Training and development support to keep your skills current
Work hours: 9:00 am - 6:00 pm EST/CST/MST/PST, with one-hour lunch break
How to Apply
Submit your resume and a brief cover letter describing your relevant account management or client success experience. Include examples of how you've driven growth or retained clients in previous roles.
WorkBetterNow | Remote Jobs for LATAM Professionals
Originally posted on Himalayas
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