Account Director, Strategic Accounts

A bit about the team and what you'll deliver...
We’re looking for an Account Director, Strategic Accounts to help accelerate Trustonic’s growth across the North American wireless ecosystem.
As a global B2B SaaS business operating in the cybersecurity space, we help organisations manage risk and unlock opportunities by securing billions of connected devices across mobile, automotive, IoT, retail, and banking and payments.
In this role, you’ll take ownership of a portfolio of strategic customer relationships across the US and Canada, while also identifying and developing new business opportunities across the wireless, mobility, connected device, telecommunications, fintech, and technology markets.
This is a great opportunity for an ambitious sales professional who enjoys building strong customer relationships, navigating complex enterprise sales, and turning strategic opportunities into long-term commercial growth. You’ll have the opportunity to own larger strategic relationships, influence our growth strategy, and work closely with senior stakeholders across Trustonic and our customers.
As the Account Director, Strategic Accounts, you will:
Strategic account management

Own and grow a portfolio of strategic customer accounts across North America

Build strong, trusted relationships with key customer stakeholders and act as their primary commercial contact

Drive customer retention, contract renewals, upsell opportunities, and long-term account growth

Develop and execute account plans focused on customer satisfaction, relationship development, and revenue expansion

Act as a customer advocate internally, ensuring customer needs and opportunities are understood across the business

Business development & new business

Support the successful closure of strategic opportunities already underway with key industry participants

Identify, qualify, and develop new business opportunities across telecommunications providers, retailers, MVNOs, mobility partners, device financing and leasing companies, and enterprise technology organisations

Build and maintain a healthy pipeline of qualified opportunities

Lead sales activity from initial engagement through to contract execution

Develop new relationships and identify opportunities to expand Trustonic’s presence across the wireless and connected device ecosystem

Commercial leadership

Lead commercial discussions and contract negotiations with customers and prospects

Work closely with Legal, Product, Operations, Finance, and Executive Leadership to progress strategic opportunities

Maintain accurate sales forecasts and CRM records

Achieve or exceed revenue, retention, account growth, and new business targets

Who you are...

A commercially driven and customer-focused sales professional who enjoys building long-term strategic relationships

Confident managing complex enterprise sales involving multiple stakeholders and decision-makers

Comfortable balancing account management with new business development and pipeline generation

A strong communicator and negotiator who can build credibility with senior customer stakeholders

Commercially curious, proactive, and motivated by finding opportunities for growth

Organised and able to manage multiple strategic accounts and sales opportunities at different stages

Collaborative by nature, with the ability to work effectively across internal teams to deliver for customers

What makes you, you...
Experience

Proven experience in enterprise sales, strategic account management, business development, or a similar commercial role

Demonstrable success managing complex sales opportunities involving multiple stakeholders

Experience owning and growing strategic enterprise customer relationships

Strong experience in customer retention, account expansion, upselling, and new business development

Experience leading sales opportunities from initial engagement through to contract execution

Experience using Salesforce or a comparable CRM platform

Strong communication, presentation, negotiation, and relationship-building skills

Experience within telecommunications, wireless, SaaS, fintech, mobility, device lifecycle management, or related technology industries

Experience working with mobile operators, retailers, MVNOs, distributors, channel partners, or service providers

Desirable

Experience selling into enterprise technology organisations

Existing relationships or understanding of the North American wireless and connected device ecosystem

Skills & knowledge

Strong commercial acumen and an ability to identify and develop revenue opportunities

Excellent relationship-building and stakeholder management skills

Strong negotiation and presentation skills

Ability to manage complex, multi-stakeholder sales cycles

Strong pipeline management, forecasting, and CRM discipline

A strategic, customer-focused approach with a clear focus on delivering measurable commercial outcomes

What we can provide you in return for your investment...
Competitive compensation

A base salary that reflects your expertise and impact.

Bonus scheme to share in our success.

Financial security & wellbeing
Private medical insurance for you and your family from day one.

Flexibility & work-life balance

Remote working arrangements to support your lifestyle.

An open holiday policy with no upper limit—take the time you need, when you need it.

Support for volunteering and causes that matter to you.

Growth & development

Opportunities for professional development and career progression.

Exposure and interaction with global teams.

Inclusive, supportive culture

A commitment to diversity, equity, and inclusion.

A collaborative environment where your voice is valued and your wellbeing is prioritised.

Impact & purpose
The chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives.

Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and valuedifferences between people,including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.
Who we are...
At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth.
We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.
Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.
We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.
Click here if you would like to find out more about Trustonic's culture code.
If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!
Originally posted on Himalayas