Account Associate Director
LocationLondon
Posted3 hours ago
About WPP Media
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
For more information, visit wppmedia.com.
3150 - Account Associate Director - UK
Role Summary and Impact
Media Futures Group (MFG) is a bespoke media team for Google. We are made up of best in class digital, offline, and integrated media experts who work together to enhance media’s contribution to Google’s business.
We are a united, diverse team driven by a spirit of curiosity. Committed to pioneering solutions that surpass industry standards, we aim to drive excellence, support a fulfilled team, and exceed expectations while fostering growth and positive impact.
About the Google Ads team
Google Ads is the largest of all of Google’s products. At MFG, we have a dedicated team of digital B2B and direct response (DR) experts across strategy, activation, planning, analytics, data strategy and client services. Our mission is to drive SMBs to spend their marketing budget within the Google Ads Portfolio (e.g. Google Ads, YouTube Ads etc).
About the Client Services team
The Client Services team is responsible for creating the conditions by which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading and owning the campaign delivery process. We also foster a culture of support and encouragement internally.
Position Summary:
Account Associate Directors support in the leadership of the campaign delivery process and are a central point of contact for all clients. Success in this role is measured through the lens of: best in class work, a delighted client, happy and motivated internal teams, profitable revenue for the agency, and account growth. Account Directors will continue to develop their line management skills and start to develop their leadership skills.
Essential Functions/Responsibilities:
Client Satisfaction
Point of contact for clients ensuring satisfaction is maintained throughout the campaign lifecycle and beyond
Develops and maintains a working-level understanding of assigned client’s industries, company culture, and products/services
Supports the wider team in delivering an exceptional client experience during every agency interaction
Seeks opportunities to delight clients and strives to elevate all client relationships to trusted partner status
Ensures client expectations across the account are clear and defined, including frequency of status updates and milestone reviews
Assists in managing total client satisfaction, identifying any issues or barriers and escalating as necessary
Responsible for the Deliverables Register ensuring all required individual deliverable scores are recorded and communicated accordingly
Team Happiness
Ensures that the wider team feel invested in, engaged with, cared for and are motivated to deliver their best work
Provides timely and actionable feedback to the team to aid in their development
Ensures the fun and support is brought into the day-to-day life on the account
Proactively contributes to the Essence culture including mentorship to individuals both inside and outside their team
Provide awareness and recognition for jobs well done
Work Quality and Innovation
Engages with clients to define Actionable Briefs
Interrogates the work and client deliverables on campaigns on behalf of the client to ensure they exceed expectations
Provides campaign and project management leadership during the campaign lifecycle to ensure on time and on brief delivery of client work
Fosters collaboration with the Practices to ensure best in class work and ongoing innovation is delivered across the client business
Identifies potential risks, issues and opportunities, across all briefs and processes escalating to Practice Lead and CS leadership where necessary.
Leads huddles and weekly client status meeting, casting the right team as appropriate
Financial Strength and Operational Excellence
Point of escalation for any client billing or reconciliation issues and escalate to the Client Director as necessary
Day to day oversight of the team and communication of under/over utilisation within the team
Day to day campaign financials including campaign revenue forecasting, delivery to budget, reconciliation & invoicing
Solicit regular feedback from clients to ensure operational excellence and seek continued improvements on work quality
Growth and Diversity of Clients
Nurtures organic growth opportunities across existing clients through their in depth knowledge and understanding of the business needs and challenges of their client
Skills and Experience
Strong written and verbal communication skills across all platforms
Strong organisational skills, great attention to detail and ability to Q/A work
Solid grasp of all areas of digital marketing, including a deep knowledge of digital media
Ability to adhere to and meet deadlines and project manage multiple campaigns
Superb client relationship and management skills
Proven problem solving skills and ability to think outside of the box for creative solutions
Ability to work independently and collaborate in a team environment
Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills
Strong financial management skills, demonstrating an ability to manage campaigns to budget and margin forecasts and identify financial risks
Supervisory Responsibility:
Potential to line manage 1-2 direct report, supporting their career growth and development within Client Services
Lead by example while motivating and coaching juniors on the team
Foster an environment for transparency and open communication
Be a key voice in the room; we work across a large interdisciplinary global team and you will need to be a voice that the team can follow by setting the right pace, example & ambition.
Required Education and Experience:
Degree educated or equivalent professional experience
Proven and demonstrable experience at an Account Manager+ role in media agency
Life at WPP Media & Benefits
Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.
We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please note that while our philosophy is the same across WPP, benefits may vary by office/country.
Please note this is a UK based role and requires individuals to have the right to work in this location
Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.
While we appreciate all applications received, only those candidates selected for an interview will be contacted.
#LI-Promoted
Please read our Privacy Notice for more information on how we process the information you provide.
Find more English Speaking Jobs in United Kingdom on Arbeitnow
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
For more information, visit wppmedia.com.
3150 - Account Associate Director - UK
Role Summary and Impact
Media Futures Group (MFG) is a bespoke media team for Google. We are made up of best in class digital, offline, and integrated media experts who work together to enhance media’s contribution to Google’s business.
We are a united, diverse team driven by a spirit of curiosity. Committed to pioneering solutions that surpass industry standards, we aim to drive excellence, support a fulfilled team, and exceed expectations while fostering growth and positive impact.
About the Google Ads team
Google Ads is the largest of all of Google’s products. At MFG, we have a dedicated team of digital B2B and direct response (DR) experts across strategy, activation, planning, analytics, data strategy and client services. Our mission is to drive SMBs to spend their marketing budget within the Google Ads Portfolio (e.g. Google Ads, YouTube Ads etc).
About the Client Services team
The Client Services team is responsible for creating the conditions by which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading and owning the campaign delivery process. We also foster a culture of support and encouragement internally.
Position Summary:
Account Associate Directors support in the leadership of the campaign delivery process and are a central point of contact for all clients. Success in this role is measured through the lens of: best in class work, a delighted client, happy and motivated internal teams, profitable revenue for the agency, and account growth. Account Directors will continue to develop their line management skills and start to develop their leadership skills.
Essential Functions/Responsibilities:
Client Satisfaction
Point of contact for clients ensuring satisfaction is maintained throughout the campaign lifecycle and beyond
Develops and maintains a working-level understanding of assigned client’s industries, company culture, and products/services
Supports the wider team in delivering an exceptional client experience during every agency interaction
Seeks opportunities to delight clients and strives to elevate all client relationships to trusted partner status
Ensures client expectations across the account are clear and defined, including frequency of status updates and milestone reviews
Assists in managing total client satisfaction, identifying any issues or barriers and escalating as necessary
Responsible for the Deliverables Register ensuring all required individual deliverable scores are recorded and communicated accordingly
Team Happiness
Ensures that the wider team feel invested in, engaged with, cared for and are motivated to deliver their best work
Provides timely and actionable feedback to the team to aid in their development
Ensures the fun and support is brought into the day-to-day life on the account
Proactively contributes to the Essence culture including mentorship to individuals both inside and outside their team
Provide awareness and recognition for jobs well done
Work Quality and Innovation
Engages with clients to define Actionable Briefs
Interrogates the work and client deliverables on campaigns on behalf of the client to ensure they exceed expectations
Provides campaign and project management leadership during the campaign lifecycle to ensure on time and on brief delivery of client work
Fosters collaboration with the Practices to ensure best in class work and ongoing innovation is delivered across the client business
Identifies potential risks, issues and opportunities, across all briefs and processes escalating to Practice Lead and CS leadership where necessary.
Leads huddles and weekly client status meeting, casting the right team as appropriate
Financial Strength and Operational Excellence
Point of escalation for any client billing or reconciliation issues and escalate to the Client Director as necessary
Day to day oversight of the team and communication of under/over utilisation within the team
Day to day campaign financials including campaign revenue forecasting, delivery to budget, reconciliation & invoicing
Solicit regular feedback from clients to ensure operational excellence and seek continued improvements on work quality
Growth and Diversity of Clients
Nurtures organic growth opportunities across existing clients through their in depth knowledge and understanding of the business needs and challenges of their client
Skills and Experience
Strong written and verbal communication skills across all platforms
Strong organisational skills, great attention to detail and ability to Q/A work
Solid grasp of all areas of digital marketing, including a deep knowledge of digital media
Ability to adhere to and meet deadlines and project manage multiple campaigns
Superb client relationship and management skills
Proven problem solving skills and ability to think outside of the box for creative solutions
Ability to work independently and collaborate in a team environment
Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills
Strong financial management skills, demonstrating an ability to manage campaigns to budget and margin forecasts and identify financial risks
Supervisory Responsibility:
Potential to line manage 1-2 direct report, supporting their career growth and development within Client Services
Lead by example while motivating and coaching juniors on the team
Foster an environment for transparency and open communication
Be a key voice in the room; we work across a large interdisciplinary global team and you will need to be a voice that the team can follow by setting the right pace, example & ambition.
Required Education and Experience:
Degree educated or equivalent professional experience
Proven and demonstrable experience at an Account Manager+ role in media agency
Life at WPP Media & Benefits
Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.
We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please note that while our philosophy is the same across WPP, benefits may vary by office/country.
Please note this is a UK based role and requires individuals to have the right to work in this location
Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.
While we appreciate all applications received, only those candidates selected for an interview will be contacted.
#LI-Promoted
Please read our Privacy Notice for more information on how we process the information you provide.
Find more English Speaking Jobs in United Kingdom on Arbeitnow
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